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B2B SMB RETENTION SALES ACCOUNT EXECUTIVE

Company: ManpowerGroup Solutions
Location: Allentown
Posted on: June 14, 2019

Job Description:

In this role you will be responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers who have either requested disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helping them resolve outstanding issues, and renegotiates the terms of their agreement as a critical part of successful performance. May also support proactive value our customer campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience. THE RIGHT STUFF - Equivalent experience - Generally requires 5-7 years related experience - Strong sales experience - Strong customer service experience - Comfortable working in a metrics driven environment Training: 3 weeks M-F 8:30 to 5pm (paid training) Compensation: Base pay + uncapped commission $15.87 per hour Benefits: Comcast offers an excellent benefits package. On the first day of employment, Comcasters receive Deeply Discounted cable, high speed internet in addition to discounted digital telephone and other Comcast Business Partner discounts. Also, Medical, Dental, and Vision Insurance first day of employment. Then after 90 days Disability and Life insurance, along with the opportunity to participate in an employee stock purchase program and a 401(k) program which has a 100% matching contribution for the initial 6% you save. The tuition reimbursement plan is effective after six months of employment with a benefit up to $5,750 annually.

Keywords: ManpowerGroup Solutions, Allentown , B2B SMB RETENTION SALES ACCOUNT EXECUTIVE, Sales , Allentown, Pennsylvania

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