AllentownRecruiter
the smart solution for Allentown jobs

Trane Supply-Customer Sales Associate

Company: Ingersoll Rand
Location: Allentown
Posted on: March 18, 2019

Job Description:

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands-including Club Car -- , Ingersoll Rand -- , Thermo King -- , Trane -- , American Standard -- Heating & Air Conditioning and ARO -- - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com . Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans. Job Summary------ As a Customer Sales Associate, you will be a trusted advisor to customers who visit our Trane Supply stores. You will assist with customer needs by resolving parts or equipment issues and delivering quality parts and solutions offerings in a timely manner. You will be responsible for processing customer orders and responding to their inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales. Successful Customer Sales Associates have solid understanding of product offerings, achieve sales goals and take responsibility for the order management processes. Responsibilities: Customer Facing (60%) Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions. Engage every customer when they enter store, before they reach the counter (10 ft /10 seconds in store rule of engagement) Provides technical support to customers. Meets or exceeds sales plans by having maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide value propositions to the customer and drive sales Partners with customers to grow sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders. Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies. Enter all orders as quotes Makes outbound calls including marketing new products. Generates lead sheets for Account Managers Occasionally visits external customers to better understand their needs and potential sales opportunities in future. Parts identification and troubleshooting, beyond OEM parts. Identify items which meet the needs uncovered during conversations with customers in store, on phone and at customer site and submit them for addition to showroom portfolio. Processes Refrigerant Reclaims Operations (ranges 20-30% depending on number of store associates) Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery entering quotes and invoices and follow through on fulfillment. Helps plan store customer and vendor events. Completes training as required, including safety training, certification and testing. Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job Understand and execute processes and standard work. Identify new opportunities for process improvements. Flexibility to work overtime/weekends, as required. Back office (ranges 10-20% depending on number of store associates) Completes cycle counts Inventory management back orders, PO receipts, transfers Responsible for staging, shipping and receiving parts, equipment, and supplies. Stocks the parts store with an appropriate amount of merchandise. Responsible for inventory control and bin location. Enters inventory into software system. Manages will calls. May deliver parts to customer locations or job sites. Practices safe material handling techniques. Filing of M/S's, freight bills of lading, equipment packing slips, etc. for inventory reconciliation and audit purposes. Responsible for filing of freight claims for damaged goods. Handles transfers between locations. Winning Culture: Genuinely and effectively works effectively with diverse team of different backgrounds and experiences to achieve business results. Mentors and assists with onboarding of new associates Continuously seeks out opportunities for learning. Participates in different team and community involvement activities. Recognizes others for work well-done. Demonstrates engaging customer-facing behaviors and customer service Qualifications: We are looking for a customer oriented person with a High school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience. HVAC sales or related HVAC experience is beneficial. A mechanical aptitude and background will be helpful in this role. Proven experience in building customer relationships. Key Competencies: We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations. If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.

Keywords: Ingersoll Rand, Allentown , Trane Supply-Customer Sales Associate, Sales , Allentown, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Customer Service Representatives to Telecommute
Description: Work at Home No Experience Required and Daily Pay Work with the largest discount health benefits company nationwide - Work from Home - PT / FT Entry Level positions available. 26-year-old, nationally
Company: Mrs.
Location: New Brunswick
Posted on: 03/22/2019

Currently Interviewing Customer Service Reps to Work from Home!!
Description: Nations largest Benefits Company is in the process of expanding and is currently seeking qualified individuals
Company: Careerathometoday
Location: Lakewood
Posted on: 03/22/2019

B2B Sales Representative
Description: What you'll be doing... The customer experience will be in your hands as you interact with our small and medium business customers in the store and through customer visits. You'll demonstrate the value (more...)
Company: Verizon
Location: Trenton
Posted on: 03/22/2019


Customer Service Travel Agent
Description: This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly Mommy Jobs Online agents on the Customer Service Travel Agent Program will (more...)
Company: MJOL Jennifer Agnew
Location: Jersey City
Posted on: 03/22/2019

Seasonal Partner Services Representative (Remote)
Description: Our team is passionate about helping people go skiing and snowboarding more often The Role: We established high-performance Partner Services Team enhances our partners' experience with world-class enterprise (more...)
Company: Mommy Jobs Online
Location: Allentown
Posted on: 03/22/2019

Life Insurance Agent (Remote) - Free leads
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent. br br Ours is the first and only platform to pair top insurance agents with data-driven technology (more...)
Company: Assurance
Location: Lakewood
Posted on: 03/22/2019

Part Time Sales Associate
Description: STOP IF YOU LOVE SELLING but HATE PROSPECTING or COLD CALLING We are your company ABSOLUTELY NO COLD CALLING OR PROSPECTING We sell a product that
Company: Easy Rest Adjustable Beds
Location: Scranton
Posted on: 03/22/2019

Sales Representative
Description: CWS---Contract Packaging Services-- Sales Representative-- CWS, a stable and growing contract packaging
Company: CWS Contract Packaging Services
Location: New Brunswick
Posted on: 03/22/2019

Final Expense Agent - Cash Bonuses Paid
Description: Fresh, Exclusive Direct Mail Leads IN STOCK ALWAYS br br Buyers are Waiting to Hear from You br br WHAT IF... br ul li What if we were able to supply you with an ongoing supply of exclusive (more...)
Company: National Direct Agents
Location: Allentown
Posted on: 03/22/2019

Seasonal Partner Services Representative (Remote)
Description: Our team is passionate about helping people go skiing and snowboarding more often The Role: We established high-performance Partner Services Team enhances our partners' experience with world-class enterprise (more...)
Company: MJOL Company Profile
Location: Wilmington
Posted on: 03/22/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Allentown RSS job feeds