CUSTOMER SERVICE REP - TREXLERTOWN, PA
Company: Packaging Corporation of America
Location: Allentown
Posted on: September 19, 2023
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Job Description:
As a Fortune 500 company, Packaging Corporation of America (PCA)
is an ideas and solutions company. Our corrugated packaging
business seeks to be the leader in helping our customers - large
and small - package, transport and display products of all kinds.
Our white paper business delivers Paper With Purpose by providing
the highest level of customer service and operational excellence.
We have approximately 15,000 team members in more than 100
locations in the United States that strive to meet the local needs
of our customers. Our mission is to serve the needs of our
customers, today and tomorrow, with products and services that
exceed expectations for performance and environmental
responsibility.
People --- Customers --- Trust
The Customer Service Representative is responsible for providing
superior service to customers. This includes responding to customer
inquiries regarding product availability, pricing, freight rates,
allocations, delivery dates, receiving new orders, and monitoring
status of current orders. Additionally, the Customer Service
Representative is responsible for resolving complaints and requests
for billing adjustments.
PRINCIPLE ACCOUNTABILITIES:
Receive, process, and track assigned orders through to scheduling.
Consult with various internal departments to ensure order
completeness, on-time delivery and accurate invoicing.
Communicate significant information regarding customer
accounts/orders to appropriate internal departments including
ensuring Sales Representatives are informed of pertinent activity
regarding individual accounts.
Coordinate customer requests for product specifications,
availability, shipping, quotations and estimates, samples.
Serve as a link between the customer and the design, sales and
production teams to meet customer requirements including scheduling
production, securing delivery dates, addressing order changes, and
resolving complaints.
Maintain organized customer files.
Investigate and resolve customer complaints including billing
issues and escalates to manager or appropriate internal departments
when needed.
Manage on-hand inventory levels and reconcile to customer orders,
forecast and just in time schedules; this includes taking physical
inventory at month end.
BASIC REQUIREMENTS:
Education equivalent to high school diploma required.
Two (2) years' previous work experience in a customer service role
with experience handling customer orders on an order entry system,
and maintaining / building strong positive customer business
relationships.
Strong working knowledge of computer systems including experience
with experience with Microsoft Word, Excel, and Outlook.
PREFERRED REQUIREMENTS:
Associates degree or college business coursework.
Previous experience using automated order entry system.
Previous experience in the manufacturing sector, containerboard and
corrugated packaging industry.
KNOWLEDGE, SKILLS & ABILITIES:
Strong attention to meeting and exceeding customer
expectations.
The ability to network and build relationships with individuals of
various experience and corporate positions.
Strong active listening and evaluating skills.
Strong analytical skills with the ability to handle detail oriented
tasks and review multiple documents and reports.
Able to work in a fast paced, deadline-oriented environment and
handle multiple requests simultaneously.
Above average written and verbal communication skills with the
ability to communicate to multiple audiences and purposes, and to
effectively communicate with customers over the phone.
Strong organizational skills with the ability to handle numerous
details, deadlines, and requests.
Previous experience working in a team environment preferred, or a
strong understanding of the importance of open communication and
information sharing among co-workers.
Able to work flexible hours or overtime as needed.
All qualified applicants must apply at Careers.packagingcorp.com to
be considered.
PCA is an Equal Opportunity Employer - Veterans/Disabled and other
protected categories.
Other details
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Keywords: Packaging Corporation of America, Allentown , CUSTOMER SERVICE REP - TREXLERTOWN, PA, Sales , Allentown, Pennsylvania
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