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Commercial Sales Support Coordinator

Company: Pencor Services
Location: Palmerton
Posted on: November 24, 2022

Job Description:

Company: Blue Ridge Communications WFH 2-Day Flex Shift: 11AM-8PM, Tuesday-Saturday *Note: Although there is a work-from-home component to this position, employee MUST reside in Pennsylvania and live no more than 50 miles from our local office in Palmerton. Must be able to come into the office when needed or requested by manager. Must also have a High Speed Data Connection with a Minimum of 100 Mbps and a quiet dedicated office space. The Support Coordinator will report to our Commercial Sales Manager and be primarily responsible for supporting customers and employees for our Commercial Services, Digital Phone and, once launched, Blue Ridge Mobile services. This individual will be a shared resource supporting other functions of the department and will be trained on Digital Phone Order Entry, utilizing the Alianza portal, our billing system and Commercial Sales Support. General duties will include: Ensuring that with every interaction you are creating an experience that fosters a trusting and valued connection with our customers
Providing technical and account support for Blue Ridge Mobile customers as needed, including but not limited to:
Successfully provisioning and activating new Blue Ridge Mobile devices and accounts
Assisting existing mobile customers with changes to their mobile plans
Properly troubleshooting with customers to resolve any service issues and escalating more complex challenges in a timely manner to Tier ll Support department
Successfully completing all training requirements on time and actively engaging in team huddles and learning opportunities
Utilizing the ICOMs billing system for order entry
Ensuring commercial phone orders successfully complete by monitoring/assigning PWS activity steps
Working in the Alianza Portal as work is assigned (account creation, feature changes, port-outs, etc.)
Performing audits on pending work orders to ensure they are accurate and complete
Replying to company and customer emails/inquiries in a timely fashion
Following up with the dispatch team on same day digital phone installs that cannot complete and take action to resolve
Working with PenTeleData to verify/schedule customer installations
Complying with all Company policies and procedures
Other duties as assigned Qualifications: High School Diploma or G.E.D.
Related work experience preferred
Valid PA Driver's License and good driving record
Proficient Computer Skills
Excellent Communications Skills - Oral and Written
Exceptional Organizational Skills: strong attention to detail and thorough accurate documentation
Ability to be a team player that is motivated to succeed
Ability to multi-task
Ability to be flexible with work hours (evenings, weekends as needed) Full-Time employees receive: Company paid Medical, Dental, Vision and Prescription plan
Company paid Pension Plan
Company matched 401K Plan
Paid Time Off
Tuition reimbursement program
Wellness Program Incentives
Advancement Opportunities INDHP

Keywords: Pencor Services, Allentown , Commercial Sales Support Coordinator, Sales , Palmerton, Pennsylvania

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