FT/PT Customer Service and Ramp Agent -
Company: Unifi Aviation, LLC
Posted on: January 15, 2022
Marshalls aircraft on the ramp including directing, assisting
and parking all arriving, departing and towed aircrafts in
accordance with safety policy and procedures.
- Performs wing walker duties to protect the aircraft wing from
equipment in the path of pushback and maintains visual contact with
the pushback driver to alert the driver of any danger.
- Lifts, loads/unloads, sorts and transfers passenger baggage,
airmail, freight and company material in and out of aircraft bins,
belt loader or baggage carts in a safe manner and within specific
- Maintains safety and security of the ramp at all times and
complies with safety procedures and station policies.
- Drives/operates ramp equipment including but not limited to bag
tugs, belt loaders, aircraft tow tractors and water and lavatory
servicing vehicles in a safe manner.
- Reads and verifies the city and flight number for every bag to
ensure correct loading of customer bags.
- Communicates with Operations, Flight Crew personnel and other
ground personnel concerning arrival/departure information in a
- Arrives to work on time and at assigned post to ensure prompt
servicing of the aircraft and on time departures.
- May work in the baggage make-up area and prioritize baggage
load for delivery to the proper aircraft for loading.
- Depending on the station location employee may be assigned
cabin service functions which include servicing the aircraft as
needed to include cleaning lavatories and cabin and restocking
supplies and other items.
- Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES
Knowledge of DGS, Safety, Security, Ramp, FAA, Airport, OSHA,USPS,
Flight Schedules and Station policies and procedures. MENTAL
ABILITIES: Must be able to follow directions, read and interpret
- Safety - Ability to follow established safety policy and
procedures and identifies and corrects conditions that affect
safety in the workplace and must be able to wear Personal
Protective Equipment (PPE) such as reflective vest, gloves, safety
glasses, steel-toed boots, and ear plugs.
- Attendance and Reliability -Ability to maintain regular
attendance and report to work on time and at assigned post at the
start of the shift.Competency Statement(s) continued Page 2
- Accuracy - Ability to perform work accurately and thoroughly to
ensure that all items loaded or unloaded are on the correct
- Diversity - Ability to work in a friendly, respectful and
professional manner with people regardless of their age, gender,
race, ethnicity, religion, national origin, disability etc..
- Honesty/Integrity/Ethical Standards - Ability to maintain high
morale standards and be honest and ethical while performing job
duties and handling customer belongings.
- Communication - Ability to communicate in a professional manner
with others orally or written and actively attend to, convey and
understand the comments and questions of others.
- Customer Service Oriented - Ability to take care of the
customers' needs and personal belongings while following company
- Organizational/Time Management-Ability to work in an organized
fashion and under tight time constraints to service and accomplish
quick turns of aircraft.
- Teamwork - Ability to work with others as a team to perform and
complete job duties.
- Adaptability - Ability to adapt to change in the workplace such
as working different flight schedules, locations, assignments,
shifts or working at various paces.EDUCATION: High School Graduate
or General Education Degree (GED) is preferred.
Must be 18 years of age; eligible to work in US; able to pass
pre-employment drug screen, FBI criminal and USPS background check;
and complete ramp and SIDA training to obtain airport authority
identification security badge. LICENSE(S): Must possess a valid
Driver's License for operating ground support equipment.PHYSICAL
Physical Requirement Frequency Physical Requirement Frequency
Lift/carry up to 70 lbs C (Constantly) Reach Above Shoulder C
Lift/carry greater than 70 lbs F (Frequently) Climb/Crawl C
Push/Pull up to 70 lbs C (Constantly) Stoop, Squat, Kneel, Bend C
Walk/Stand C (Constantly) Handling /Fingering C (Constantly)
Sit O (Occasionally) Reach/Grasp Outward C (Constantly)
O (Occasionally) - Occupation requires this activity up to 33% of
the time (0 - 2.5+ hrs/day)
F (Frequently) - Occupation requires this activity from 33% - 66%
of the time (2.5 - 5.5+ hrs/day)
C (Constantly) - Occupation requires this activity more than 66% of
the time (5.5+ hrs/day)Other Physical Requirements
Vision (Near, Distance, Peripheral, Depth Perception)-Must be able
to observe, judge distances, identify surroundings, hazards,
aircrafts and equipment.
Sense of Sound/Hearing - Must be able to communicate by radio and
other devices.WORK ENVIRONMENT
While performing the duties of this job the employee works in
confined spaces and under tight time constraints to service or turn
the aircraft and is regularly exposed to outside weather conditions
including rain, snow, sun and extreme cold and extreme heat. The
employee is frequently exposed to moving mechanical parts such as
propellers and jet fans and works in and around moving aircrafts
and vehicles and is exposed to fumes or airborne particles.
Employee may spend some of work time in baggage sorting room. The
noise level in the work environment is usually loud. The pace of
the work varies and is often fast paced in order to load, unload
and dispatch the aircraft to prevent flight delays. The pace of
work depends on the flight schedule, flight delays, weather
conditions and passenger volume.
This job description is intended to provide guidelines for job
expectations and the employee's ability to perform the position
described. It is not intended to be construed as an exhaustive list
of all functions, responsibilities, skills and abilities.
Particular functions, tasks and requirements may vary or be added
depending upon the location and operational requirements. This
document does not represent a contract of employment and the
company reserves the right to change this job description and/or
assign tasks for the employee to perform, as the Company may deem
Keywords: Unifi Aviation, LLC, Allentown , FT/PT Customer Service and Ramp Agent - , Sales , Allentown, Pennsylvania
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