Customer Service Representative

Company: Aerotek
Location: Allentown
Posted on: January 15, 2022

Job Description:

Job Duties:

• Respond to customer service inquiries, request, complaints. Inbound calls and emails.
• Estimated 80 minimum per day
• Required to dispatch call to appropriate department
• Resolve all issues in a timely manner
• Calls will be regarding scheduling, billing, service, ETAs for dumpster deliveries
• Utilize pricing sheets to price containers for customers
• Enter service and route data into computer for billing and scheduling purposes
• Will be creating some new orders (both home and residential)
• All info entered in database "Trucks", which they will train on, but Microsoft experience is translatableMust Haves:
  • Customer Service
  • High Volume Inbound Calls
  • Microsoft ExcelAdditional Skills & Qualifications:
    • Would prefer candidate with service-related experience, e.g., able to deal with difficult customers and fast paced environment
    • Would prefer the right "skill set" over years of experience. e.g., ability to learn quickly, work in fast paced environment.
    • HS Diploma
    • Customer Service (2 years +) -- Strongly prefer call center experience
    • High volume inbound calls
    • Microsoft Office Experience
    • Soft Skills
    • Ability to learn quickly
    • Ability to work independently
    • Ability to work in fastHours: Monday through Friday from 8:30a-5pAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Allentown , Customer Service Representative, Sales , Allentown, Pennsylvania