Customer Service Representative
Company: Redner's Markets Inc.
Location: Red Hill
Posted on: November 23, 2021
POSITION TITLE: Customer Service Manager DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB
SUMMARY: To provide and maintain high standards of customer service
throughout the front end operations. To supervise and direct all
front end personnel and activities. ESSENTIAL JOB FUNCTIONS: 1)
Promote customer goodwill by providing high standards of customer
service. 2) Supervise and schedule activities of front-end
personnel to ensure consistent application of high customer
courtesy standards. 3) Prepare and maintain effective work
schedules for front-end personnel to keep customer inconvenience to
a minimum. 4) Enforce store policy as it relates to front end
operations and assist store managers with discipline of front end
associates who fail to abide by company policies and procedures. 5)
Delegate responsibilities to cashiers as prescribed by store
management. 6) Conduct training programs for new associates, as
well as associates already on board. 7) Assist cashiers with price
checks. 8) Keep store management and scan coordinator informed of
all pricing problems. 9) Assist customers with returned
merchandise, over rings, and overcharges. 10) Approve customer
checks and enforce check cashing policies. 11) Maintain a regular
cleaning schedule and overall good housekeeping of the front end.
12) Order and control front end supplies (register paper, ribbons,
etc.) 13) Greet and customers and be observant of people in the
store. 14) Abide by all company policies as stated in the Employee
Handbook. SUPPLEMENTAL JOB FUNCTIONS: 1) Provide for proper
staffing of Service Center and provide proper training for Acting
Customer Service Supervisor. MINIMUM KNOWLEDGE, SKILLS, AND
ABILITIES REQUIRED: 1) Strong oral and written communication skills
for dealing with customers, employees, and Vendors. 2) Strong
analytical and mathematics skills for conducting accurate audits.
3) Must be knowledgeable in federal and state child labor laws
regarding employment of individuals under the age of 18.
Keywords: Redner's Markets Inc., Allentown , Customer Service Representative, Sales , Red Hill, Pennsylvania
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