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Customer Service / Sales Representative

Company: Pencor Wireless
Location: Palmerton
Posted on: November 22, 2021

Job Description:

Company: Pencor WirelessDepartment: Retail StoreLocation: Palmerton, Pennsylvania 18071Job Type: Full TimeShift: Monday-Friday, 8AM-6PM and Saturdays 9AM-1PMPay Rate: $12.00/HR plus commission / discountsThe Customer Service Sales Representative position is a very rewarding, yet challenging, position that requires us to provide customer service that exceeds the customer's expectations. These representatives take work orders, trouble calls and answer telephone calls for Blue Ridge Communications by providing information regarding billing and payments, services, installations, etc.In addition to Blue Ridge Communications, Pencor Wireless provides cellular service as an indirect agent of Verizon Wireless. Pencor Wireless guarantees customer satisfaction through convenience, prompt attention, dependability and the highest value of service.We are looking for a qualified individual with strong sales, customer service and communications skills in addition to strong computer knowledge. This candidate must have previous customer service/sales experience along with the ability to multitask and exercise good judgment.General responsibilities include:Assisting with incoming phone calls as well as counter patronsProviding pricing and other information to potential or existing customersEstablishing new cellular activation and upgradesProcessing changes to existing servicesAssisting customers with billing questions and paymentsAccurately maintaining and updating account information within various databasesConsistently maintaining current product knowledgeInteracting with other Pencor departments as needed on a daily basisOther responsibilities assigned as necessary to meet the needs of our customersINDHPQualificationsH.S. Diploma or G.E.D.Previous Customer Service experiencePrevious Sales experience is a plusExperience with Cash HandlingExcellent Communication Skills - oral and writtenStrong Customer Service skills in person and over the phoneStrong computer skills to include Microsoft Office Programs and OutlookStrong Math SkillsFriendly and courteous demeanor is a MUSTWillingness to work as a part of our professional team is a MUSTAbility to handle payment transactions with accuracyAbility to multitask and exercise good judgmentAbility to work the variable schedule rotation

Keywords: Pencor Wireless, Allentown , Customer Service / Sales Representative, Sales , Palmerton, Pennsylvania

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