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Claims Customer Service Representative

Company: PMA Companies
Location: Allentown
Posted on: February 15, 2020

Job Description:

As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC.Responsibilities:Provide accurate and timely resolution to claims customer service inquiriesAdvise Clients by telephone of status of claims inquiriesCoordinate client follow-ups with appropriate claims adjustersProvide support and back up assistance to other areas of CSC as neededDemonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.Previous inbound telephonic customer service experience in a call center environmentExcellent communication and organizational skillsAbility to problem solve and work independentlyAttention to detailInsurance experience, knowledge of medical terminology and working knowledge of PMA Claims Systems a plus.Bilingual preferred.

Keywords: PMA Companies, Allentown , Claims Customer Service Representative, Sales , Allentown, Pennsylvania

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