AllentownRecruiter
the smart solution for Allentown jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Allentown
Posted on: February 15, 2019

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLWendyC on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Allentown , Inbound Travel Consultant, Professions , Allentown, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Core Home Theater Sales Consultant
Description: The Best Buy Core Home Theater Sales Consultant engages customers using selling skills, to complete the sale, drive profitable growth and achieve their individual goals while showing and inspiring customers (more...)
Company: Best Buy
Location: Lancaster
Posted on: 02/20/2019

OTR CDL A Owner Operator Truck Drivers - $5,000 Sign On Bonus
Description: Enjoy the freedom of the road with a dynamic, growing company that has been in business over three decades. Tri-State is currently seeking Class A OTR Owner Operators. Truck MUST
Company: Tri State Expedited Service Inc
Location: Lancaster
Posted on: 02/20/2019

Class A CDL National Fleet Refrigerated Company Truck Driver
Description: CDL-A OTR REFRIGERATED TRUCK DRIVER JOBSTop Pay Flexible Home Time Operate our modern trailers, hauling cheese and other food or temperature-controlled products,
Company: Roehl Transport
Location: Lancaster
Posted on: 02/20/2019


Class A CDL National Fleet Flatbed Company Truck Driver
Description: Get Flexible Home Time Earn More Like 1,200 Weekly Pay Roehl Transport is seeking experienced CDL-A OTR flatbed truck drivers to haul general commodities in our national flatbed fleet. Youll
Company: Roehl Transport
Location: Lancaster
Posted on: 02/20/2019

Construction Project Manager/Superintendent - Home Reconstruction -
Description: RESICAP is the leading vertically integrated solution for institutional owners of single-family residential assets in the United States. Our services include asset acquisition and valuation, renovation (more...)
Company: Ameritrust Residential Services
Location: Lancaster
Posted on: 02/20/2019

Class A CDL Team Drivers
Description: Longevity Rate Per Mile Year 2 1-- per loaded mile/ per Driver for teams Year 3 2-- per loaded mile/ per
Company: Artur Express
Location: Harrisburg
Posted on: 02/20/2019

Personal Lines Risk Consultant
Description: Description For nearly 130 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the (more...)
Company: Chubb
Location: Harrisburg
Posted on: 02/20/2019

Class A CDL Regional Flatbed Company Truck Driver
Description: CDL-A FLATBED REGIONAL TRUCK DRIVER JOBS br br Weekly Home Time With Excellent Pay br br Great Lakes Flatbed Fleet: Are you ready to grow and thrive in your career without giving up your weekends (more...)
Company: Roehl Transport
Location: Harrisburg
Posted on: 02/20/2019

TRUCK DRIVERS WANTED CDL A NO Touch!! Three Day Work week !!
Description: Job DescriptionThree Day Work Week: Sunday, Wednesday and Friday NO TOUCH Great Pay ul li CDL-A License li Current DOT Medical Card li No combination of 4 or more violations, convictions
Company: DriverSource
Location: Harrisburg
Posted on: 02/20/2019

Client Services Consultant
Description: JOB DESCRIPTION: br br This position is responsible for on-site and remote Database Administration support for Broadcom Database products. Providing Design, Install, Maintenance, Modification of Management (more...)
Company: Broadcom Inc.
Location: Lancaster
Posted on: 02/20/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Allentown RSS job feeds