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Junior Network Admin/Network Analyst (Allentown, PA - Onsite)

Company: Pinnacle Group
Location: Allentown
Posted on: November 25, 2022

Job Description:

*Note: *
Position will be working on-site in Allentown, PA - Unvaccinated contractors will be required to wear a mask while on-site.

*Second Shift: * 02.00 PM to 11.00 PM EST

*Must Have Skills: *
Network Admin

*Job Description: *

* The IT Network/Systems Analyst (Fusion Ops Center) plans, monitors, operates, and maintains critical IT and OT systems.
* They serve as the change clearinghouse and coordinator of work in change windows.
* They are also in charge of monitoring all events and triaging event alerts in the enterprise IT or OT environment, and escalate exception conditions.
* This position is required to do shift work.
* The Associate level uses established procedures under immediate guidance and instruction from supervisor or more senior level IT Systems Analysts FOC.

*Primary Responsibilities: *

* Performs routine assignments using established procedures in the below areas.

*System Monitoring and Reporting: *

* Assist in developing, implementing and maintaining policies, procedures and training plans as they apply to IT and OT systems, maintenance and usage
* Monitor overall performance of IT and OT systems
* Generate IT and OT system usage and inventory reports
* Support activities pertaining to the change clearinghouse and coordination of work in change windows
* Track incidents related to IT and OT systems Incident

*Investigation and Corrective Response: *

* Operate within prescribed guidelines to troubleshoot, diagnose problems, and restore IT and OT system services as quickly as possible while limiting business impact
* Provide customer support for issues that require hands-on service related to IT and OT systems
* Triage incident locations to empower efficient responses
* Support IT and OT systems' service management lifecycle, ensuring client satisfaction and management of risk to services
* Conduct root-cause analysis to eliminate reoccurring issues

*Maintenance: *

* Complete necessary break fix, design, and engineering technology changes for IT and OT systems as part of regular maintenance

*Other: *

* Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
* May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
* This role may necessitate the need to work after-hours, outside of your normal schedule.

*Basic Qualifications: *

* Bachelor's degree OR 4 years of related work experience
* Must be willing to work shift work Ability to provide step-by-step technical help, both written and verbal
* Ability to diagnose and troubleshoot basic technical issues
* Proven ability to prioritize and execute tasks Highly self-motivated and directed with attention to detail
* Proven ability to collaborate and build strong relationships with customers
* Easily adapts to changing circumstances
* Understands business goals and strategic priorities
* Promotes respect and can work effectively with diverse groups and environments

*Preferred Qualifications: *

* Experience maintaining and supporting collaboration tools across all channels (desktop or laptop or mobile), while ensuring business SLA requirements are being met
* Experience working within customer care function and delivering superior customer experience
* Experience working with customer care technologies (e.g., ServiceNow)
* Possesses knowledge and understanding of specific testing tools (e.g., Windows automation tool)
* Ability to establish and maintain the appropriate programs to recover the systems in the event of a disaster or security threat
* Presents a creative approach to problems
* Experience supporting fast-changing business organizations

*Note: *

* *Position will be working on-site in Allentown, PA - Unvaccinated contractors will be required to wear a mask while on-site.*

Job Type: Contract

Salary: $20.00 - $23.00 per hour

* Monday to Friday

* Network administration: 1 year (Preferred)

Work Location: On the road

*Speak with the employer*
+91 +12142956435%58047475%

Keywords: Pinnacle Group, Allentown , Junior Network Admin/Network Analyst (Allentown, PA - Onsite), Professions , Allentown, Pennsylvania

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