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Water Mitigation Technician

Company: Intelligent Staffing
Location: Allentown
Posted on: January 16, 2022

Job Description:

The Mitigation Technician is responsible for disaster restoration jobs (Fire/Water/Mold, etc.) that are received within their designated area. WRT (Water Certification) is strongly preferred, but experience can overcome that! Job Requirements:

  • Handle aspects of fire/water or mold losses, communicate each service phase with the customer,
  • Help to take notes into the CRM software
  • Investigate and resolve customer complaints with the support of the project manager, return all customer phone calls by the end of each business day if needed
  • Maintain a professional attitude with employees and customers at all times
  • Use time management skills effectively to achieve sales goals
  • Create monthly jobs in progress reports
  • Complete billing summary within 10 days of the completion of a job to send for invoicing
  • Perform some on-call PAID duties
  • Review job files and ensure completing all of the necessary paperwork from the start of a job to the end

Keywords: Intelligent Staffing, Allentown , Water Mitigation Technician, Professions , Allentown, Pennsylvania

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