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Epic Senior Analyst - ASAP/Orders

Company: St. Luke's University Health Network
Location: Allentown
Posted on: January 15, 2022

Job Description:

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Sr. Application Analyst- Epic is responsible for enhancing, supporting and maintaining an application(s) within the St. Luke's Health System with an emphasis on patient care impact, clinical outcomes and quality improvement. He/she optimizes the application through development of new clinical functionality, testing and implementing scheduled vendor releases and system upgrades and fixing system defects. He/she also serve as the resource for other application team members on technical and functional application analysis, defining system requirements and developing models using best practices for build and configuration, maintenance and data integrity. He/she. ensures system changes follow clinical workflow, change management procedures and protocols, create and maintain all documentation for all assigned applications and develop, plan and execute testing for supported applications. He/she communicates all necessary application changes, enhancements and procedures to all necessary internal and external department teams.JOB DUTIES AND RESPONSIBILITIES: 1. Provide ongoing maintenance, support and development to assigned applications and implement new products.2. Troubleshoot, research, and solve technically challenging problems involving integrated systems.3. Test and verify software releases, upgrades and any changes prior to the promotion of code to the production environment.4. Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.5. Provide education and training for application end user community - keeping them informed of new release feature/functionality, changes/revisions that impact the operation.6. Create and route required operational and management reporting needs as required by management and regulatory agencies.7. Will interact and collaborate with all levels of healthcare personnel; IT Management, Clinicians, Consultants and Administrators.8. Active member of project team coordinating project tasks and utilizing project management skills for specific tasks.9. Level 3 support for Application related issues..10. On-Call Support Required11. Maintain current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals.12. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information13. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.14. Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external15. Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.16. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices17. Complies with Network and departmental policies regarding attendance and dress code.18. Performs additional duties dependent on department requirements. PHYSICAL/SENSORY DEMANDS: Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations. SUPERVISION (RECEIVED BY AND/OR GIVEN TO):Reports directly to the Applications Manager/ Director. May have lead for team as well ADDITIONAL REQUIREMENTS/COMPETENCIES:1. Solid understanding of operational / clinical services and information / work flow of assigned areas.2. Ability to analyze, diagnose, support and implement process/operational change.3. Strong process improvement and project management skills.4. Strong Customer Service Orientation and ability to follow through on issue resolution. MINIMUM QUALIFICATIONS: EDUCATION:Bachelor Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience is required. CERTIFICATIONS:Epic experience and certification is required or must become certified in Epic for all applicable assigned applications. TRAINING & EXPERIENCE:General:3 - 5 years of Healthcare experience is required.Experience in the following areas preferred: --- Ancillary, Clinical or Revenue Application experience is preferred. --- PC/LAN Support experience is preferred. Application Experience: --- MS Office is required --- Experience with leading application solutions within a specified area and module (hospital, physician office, revenue cycle, business administrative) with Epic specific experience is highly preferred. Hospital Operations Knowledge / Experience: --- General, Radiology, Pharmacy, Nursing, Physician Services, Laboratory, Patient Care Services, Patient processing experience preferred. GENERAL WORK EXPERIENCE --- Full-time and may require additional hours with some nights and weekends required during heavy project load. --- Travel may be required. --- On Call RequiredPlease complete your application using your full legal name and -current home address. -Be sure to -include -employment history for -the past seven (7) years, including your present employer. - Additionally, you are -encouraged to upload a current resume, including all work history, education, and/or certifications and -licenses, if applicable. -It is highly recommended that you create a profile at the conclusion of submitting your first application. -Thank you for your interest in St. Luke's!!

Keywords: St. Luke's University Health Network, Allentown , Epic Senior Analyst - ASAP/Orders, Professions , Allentown, Pennsylvania

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