Field Service Technician

Company: DXP Enterprises
Location: Allentown
Posted on: November 19, 2021

Job Description:

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Responsibilities of the Field Service Technician include, but are not limited to: * Participate in a safe, team working environment and help others succeed * Repair, install, service, maintain, start up, commission, train customers, and remove and replace a variety of centrifugal, gear, diaphragm, and reciprocating pumps as well as other related rotating equipment either in-shop or in the field * Laser Alignment of pumps, motors, and other rotating equipment * In-Shop tear down, inspection, evaluation and rebuild of machines for failure analysis and repair/replace recommendations * On-Site installation, startup, maintenance, repair, and troubleshooting of pumps, motors, and other rotating equipment * Check all pumps and associated equipment after installation and prior to start-up in an efficient and professional manner * Get service tickets signed by appropriate customer representative before leaving location * Work with customer and DXP sales professionals to understand equipment issues, troubleshoot and diagnose root-cause problems, and arrange necessary parts and service to resolve issues * Communicate relevant customer comments, inquiries, questions or concerns to appropriate DXP personnel * Generate service reports using proper spelling and grammar to present to customers when required * Be familiar and knowledgeable on DXP products * Positively represent DXP when on location by having proper Personal Protective Equipment (PPE) and a professional appearance * Be available for after-hours field service when needed * Other duties as assigned Qualifications of the Field Service Technician include, but are not limited to: * Excellent technical and mechanical aptitude required * Work independently and/or as part of a team * Excellent deductive and problem-solving skills * 3-5 years of experience (preferred) working with rotating equipment, mainly pumps, including but not limited to: * API and ANSI Pumps * Centrifugal and Plunger Pumps * All brands of Centrifugal Pumps * Positive Displacement Pumps * Gear Pumps * Diaphragm Pumps * H-Pumps * Gear boxes * Rotary valves * Proficiency with precision measuring instruments * Experience with alignment methods and tools including Laser Alignment preferred * Knowledge of, and experience with, vibration analysis tools preferred * Own hand tools preferred * Basic computer skills and familiarity with word processing and spreadsheet software * Flexibility - must be willing to work in both field and shop environments * Flexibility - must be willing to accept on-call duties when assigned * Knowledge of dynamic balancing a plus * Must have good communication skills and professional appearance * Acceptable driving record required according to company guidelines * Background check, physical, and drug test required #DXPE Additional Information: Physical Demand: * Ability to lift 50 lbs. * Ability to work in small, enclosed areas * Ability to climb stairs/ladders * Ability to stand for long durations * Good mobility required to access remote job locations Working Conditions: * Working in potentially extreme weather situations such as cold, heat, rain, and snow * Power, Mining, Industrial, Food Processing, Water Treatment, Oilfield, Manufacturing, and shop environments among others where Personal Protective Equipment (PPE) must be worn and/or hazardous materials may be present * Occasional Confined Space working conditions * OSHA/MSHA regulated work sites Training/Certifications: * Journeyman status a plus * Original Equipment Manufacturer (OEM) specific machine certifications a plus Shift Time/Overtime: * Typical 40-hour work week - 7:00 AM to 3:30 PM (30-minute meal break) Monday to Friday, but flexibility to account for after-hours emergency call out assignments * Overtime as needed and assigned to handle workload * Must be willing to accept emergency assignments, nights and weekends Travel: * Some travel required - typically less than one hour from shop base location but may require up to three hours one-way on occasions. Company service vehicle is typical mode of transportation to and from job locations. Education: * High School Diploma * Vocational/Technical/trade apprenticeship training strongly preferred * Proficiency in English (reading, writing, speaking) DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry. DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V

Keywords: DXP Enterprises, Allentown , Field Service Technician, Professions , Allentown, Pennsylvania