Epic Analyst/Builder-Lab/Beaker
Company: St. Luke's University Health Network
Location: Allentown
Posted on: January 12, 2021
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Job Description:
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.The Epic Analyst/Builder
is responsible for installing, designing, configuring, training and
supporting complex applications within Epic acute EMR or Revenue
Cycle offerings. Works directly with physicians, clinical
operations, revenue, and/or IT staff and subject matter experts to
understand requirements and workflows. Builds and develops
appropriate test and change management plans. Optimizes the
application through development of new functionality, testing and
implementing scheduled vendor releases and system upgrades, and
fixing system defects. Provides technical and functional
application analysis, defines system requirements and develops
logical data models using best practices for build and
configuration, maintenance and data integrity. Ensures application
changes follow change management procedures and protocols, create
and maintain all documentation for all assigned applications and
develop, plan and execute testing for supported applications.
Communicates all necessary application changes, enhancements and
procedures to all necessary department teams. JOB DUTIES AND
RESPONSIBILITIES: * Consults with customers to understand
workflows, processes, data collection, report details and other
technical issues associated with application software as they
relate to system design and build decisions that support the
department's function and goals.* Reviews and understands system
options and specifications of Applications and utilizes the
specifications as applicable to make recommendations on use.*
Analyzes design alternatives and makes appropriate design
decisions. Designs, validates and confirms new or changed
functionality with the application environment that meets customer
specifications. Understands and translates the business/department
functionality into Application configurations and workflow
validations.* Builds, tests, and debugs application to ensure the
system meets end-user requirements. Builds complete testing plans
to validate system parameters and functionality performs as
specified with minimal guidance.* Identifies and resolves complex
issues, which includes identifying appropriate parties and
potential solution with minimal guidance. May delegate systems
issues to analysts for resolution. Provides guidance on priority.*
Proactively completes assigned application deployment, management
and testing tasks.* Provides guidance and mentorship to other
analysts.* Assists application and technical team in the on-going
management of user request, issues, clinical application problems,
and delivery of application enhancements.* Maintains project
documentation including resources used, decisions, outcomes,
agreements etc.* Works with vendors as appropriate to ensure smooth
operation of products, reporting and resolution of issues.*
Supports new project development including system analysis,
planning and preparation.* Create and maintain regular status
reports to immediate Team Lead.* Coordinate interactions and
activities of vendors, both on-site and off-site.* Attends weekly
team meetings to discuss team and project related activities,
issues, change, communications, and updates.* Provides Epic product
function, design, and build expertise and experience needed for
successful product implementation.* Participates on new
implementation / installation project teams.* Troubleshoots,
researches, and solves technically challenging problems involving
integrated systems.* Completes specific team task activities as
documented on the Work Plan.* Supports all project team members
with application and information systems knowledge.* Analyzes
business processes to ensure proper system configuration.* Develops
and maintains models and documentation of business and system
requirements and configures system accordingly.* Documents and
maintains all required system design and build documents.*
Contributes to preparation of testing scripts and materials and
performs unit, system, and integrated testing tasks.* Provides
expertise and experience to the development of activation plans,
application activation tasks, and production environment
readiness.* Logs, tracks, analyzes, and coordinates system changes
including any software code implementations.* Generates and updates
appropriate documentation as per policy and procedure, including
requirements, specifications, change control, end user
documentation.* Creates and routes required operational and
management reporting needs as required by management and regulatory
agencies.* Maintains current knowledge of technology by attending
appropriate continuing education training/seminars and reading
related periodicals.* Familiar with process improvement and project
management methodologies.* Participates in Hospital/Network
Committees as assigned.* Strong customer service orientation and
ability to follow through on issue resolution.* Provides Level 2
support for Application related issues after go-live.* Provides
on-call support after go-live.* Maintains confidentiality of all
materials handled within the Network/Entity as well as the proper
release of information.* Comply with Network and Departmental
policies regarding issues of employee, patient and environmental
safety and follows appropriate reporting requirements.*
Demonstrates/models the Network's Service Excellence Standards of
Performance in interactions with all customers (internal and
external).* Demonstrates Performance Improvement in the following
areas as appropriate: Clinical care/Outcomes, customer/Service
Improvement, Operational System/Process, and Safety.* Demonstrates
financial responsibility and accountability through the effective
and efficient use of resources in daily procedures, processes and
practices.* Complies with Network and departmental policies
regarding attendance and dress code.* Performs additional duties as
assigned.PHYSICAL/SENSORY DEMANDS: Sitting for up to 7 hours per
day, 4 hours at a time; standing for up to 7 hours per day, 4 hours
at a time; walking for up to 2 hours a day, 1 hour at a time.
Requires crouching, kneeling, and lifting of objects weighing up to
60 pounds, pushing objects weighing up to 80 pounds. Requires hand
and finger dexterity to perform repairs of small equipment and to
use computer equipment. Seeing as it relates to general, near,
color, and peripheral vision. Hearing as it relates to normal and
telephone conversations.SUPERVISION: Reports directly to the Lead
Analyst Builder.QUALIFICATIONS (MINIMUM) Education: Bachelor's
Degree in Computer Science, Information Systems, Business
Administration, or Healthcare Administration or equivalent work
experience is preferred.Certification: Epic experience and
certification is required or must become certified in Epic
applications.Training and Experience: * 3-5 years of General
Computer experience is required.* 3-5 years of Healthcare
experience is preferred.* 3-5 years of Revenue Cycle Application
experience is preferred.* 1 - 2 years of PC/LAN Support experience
is preferred.* PC and Printer knowledge and experience is
preferred.Application Experience: * Call Management System, MS
Visio, MS Project experience is preferred.* MS Office experience is
required.Hospital Operations Knowledge / Experience: Applicable
hospital operations knowledge and experience.Work
Schedule:Full-time and may require additional hours with some
nights and weekends required during heavy project load. Travel may
be required.Please complete your application using your full legal
name and--current home address. Be sure to--include--employment
history for--the past seven (7) years, including your present
employer. Additionally, you are--encouraged to upload a current
resume, including all work history, education, and/or
certifications and--licenses, if applicable. It is highly
recommended that you create a profile at the conclusion of
submitting your first application. Thank you for your interest in
St. Luke's!!St. Luke's University Health Network is an Equal
Opportunity Employer.
Keywords: St. Luke's University Health Network, Allentown , Epic Analyst/Builder-Lab/Beaker, Professions , Allentown, Pennsylvania
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