Mgr, General Stations - Allentown
Company: Allegiant Airlines
Posted on: November 11, 2019
This position is responsible for compliance of all aspects of
Allegiant Air and regulatory agency policies within the day-to-day
operation of the station. This position also leads the base
management team for Fight Ops, Inflight, and Maintenance to ensure:
On-Time Performance, teamwork, and continuous improvement.
Combination of Education and Experience will be considered. Must be
authorized to work in the US as defined by the Immigration Act of
1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Education Other: Bachelor's degree preferred.
Years of Experience: Minimum of eight (8) years' of airline
operations experience, including five (5) years' of management
Minimum of three (3) years' managing cross-functional operations
No visa sponsorship is available for this position
Demonstrated experience of leading managers.
Must be able to assess emergency situations in a timely manner,
exercising good judgment, flexibility, and ability to respond
calmly and effectively. Due to these requirements, General Manager
must reside within 60 minutes of assigned airport location.
Ability to work in a sometimes stressful environment.
Highly organized with multi-tasking abilities.
Team approach and positive attitude.
Must be willing to work a flexible schedule including nights,
weekends and holidays.
Well-developed planning and organizational skills are required.
Must be committed to the importance of serving the customer and
have excellent customer service focus.
Must be at least 24 years of age and possess a valid driver's
Able to attend required training.
High level of proficiency in Microsoft Office software.
The General Manager is required to obtain GSC certification.
Must be able to travel a minimum of twice yearly and as needed to
address operational concerns with cities the base flies to.
Establish and maintain safety compliance of aircraft, customers,
facilities and employee working environments.
Address issues and provide corrective action as required.
Ensure compliance with all Federal directives and security
Audit to ensure quality assurance.
Coordinate all rooming and parking needs for Flight Operations,
In-flights, and Maintenance personnel for their accommodations
during the potion of the year when the station operates as a
Lead the base management team, developing an environment that
promotes On-Time Performance, teamwork, collaboration, and
encourages continuous process improvement.
Evaluate the performance of the base management team to include
Inflight, Flight Ops, and Maintenance Managers as it relates to
teamwork, On-Time Performance, and overall station support.
Provide feedback to the team s direct supervisors.
Analyze performance against critical measures and develop and
effectively implement solutions to achieve performance objectives
for the entire base.
Ensure compliance for controlling of station expenses/cost and
maintain an effective cost control program.
Establish airport and local community relations as liaison with
airport city officials, FAA, TSA, OSHA, police, fire departments
and other groups wanting to experience the airport environment or
hold a community event involving the airline and the airport.
Coordinate airline service provider functions and oversee
performance for local contracts providing service to Allegiant Air,
i.e., fueling, skycap, security, catering, cleaning and ground
Evaluate performance and ensure effective development and
implementation of appropriate measures and corrective action as
Ensure compliance of all procedures as outlined in our company
manuals and monitor for current revisions and availability.
Ensure an acceptable level of customer service and baggage
Monitor and verify quality control.
Ensure establishment of effective and cost efficient work schedules
for station employees including an irregular operations plan.
Participate in interview, hiring and staffing requirements (G4
Ensure training requirements are met for all employees, i.e., new
hire, recurrent, supplemental; monitor and ensure corrective action
for local training issues.
Coordinate with Customer Relations providing feedback, research and
response for customer complaints/compliments.
Establish employee recognition programs for station achievements,
including safety performance and revenue collection programs.
Effectively communicate all airline business to internal and
external departments and customers.
Work to establish contract revenue and actively by pursue
opportunities to ensure station profitability.
Establish goals and objectives and constantly measure the
performance of the station ensuring goals are met.
Responsible to evaluate, manage and provide ongoing feedback to
employees while developing individuals and encouraging career
advancement (G4 stations only).
Develop a succession plan (G4 stations only).
Lead and present investigations for any safety, security issues, or
OJIs (G4) related items.
Lead by example, motivate to achieve results by exemplifying
integrity, professionalism and excellent communication skills.
Develop customer correspondence at an executive level.
Extensive problem solving on a daily bases and including working
with irregular operations.
Assist with Customer Service and Ground Operations functions as
Excellent communication skills, both verbal and written.
Assist HQ team with projects as requested.
Ensure any direct reports understand and apply our Customer
Commitment and customer service standards to their daily
responsibilities, as appropriate.
Model Allegiant s customer service standards in personal actions
and when providing leadership direction.
Other duties as assigned.
The Physical Demands and Work Environment described here are a
representative of those that must be met by a Team Member to
successfully perform the essential functions of the role.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team
Member is regularly required to stand, sit, talk, hear, see, reach,
stoop, kneel, climb and use hands and fingers to operate various
types of tools (i.e. hand trucks, carts, tugs, etc.). May be
required to lift, push, pull, or carry up to 300 lbs. May be
required to work various shifts/days in a 24 hour situation.
Regular attendance is a requirement of the role. Exposure to
extreme noise (i.e. airport with planes, vehicles, and other
machinery), temperature, wind, and light fluctuations. Ability to
work in a confined area as well as the ability to crawl in and out
of small spaces for extended periods of time. Ability to wear
personal protective gear. Some travel may be a requirement of the
Equal Opportunity Employer: Disability/Veteran
For more information see Allegiant.com/careers
Keywords: Allegiant Airlines, Allentown , Mgr, General Stations - Allentown, Other , Allentown, Pennsylvania
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