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402-CARE Rep

Company: Lehigh Valley Hospital & Health
Location: Allentown
Posted on: May 19, 2019

Job Description:

Job Summary: Serves as a primary liaison between consumers and the contact center programs in conjunction with LVHN. With the aid of call center resources and a computerized database responds to; incoming calls, Live Chat, Email, fax, mail, walk-ins and website inquires. Provides call center functions in connection with the provision of health information, physician and service referrals, IDX scheduling, outbound marketing programs, and participation in 402-CARE projects at other LVHN locations, and any other network initiatives. The 402-CARE Representative must be able to multitask and work in a fast paced environment. Minimum Requirements: High school education with five years experience in working with the public in a health or sales related field or Bachelors degree with some health care or sales related experience. Five years experience in working with the public in a health or sales related field. Customer Service experience a plus. Proficient Computer Skills. Must be able to multi task. Preferred Qualifications: Bachelors Degree Customer Service Experience in Healthcare or sales Epic Training Special Skills Licensure and Certifications:

Keywords: Lehigh Valley Hospital & Health, Allentown , 402-CARE Rep, Other , Allentown, Pennsylvania

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