AllentownRecruiter
the smart solution for Allentown jobs

HME Support Rep.

Company: Mommy Jobs Online
Location: Allentown
Posted on: May 17, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking HME Support Representatives to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Allentown , HME Support Rep., Other , Allentown, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Online Language Teacher
Description: Kids Online English Teacher Your home. Your Classroom. Control your own schedule, work remotely, AND change lives -- Since 1965, EF has helped millions of people and become the world leader in international (more...)
Company: EF Education First
Location: Lancaster
Posted on: 05/26/2019

We Train New Truck Drivers!
Description: We Train, We Hire - Guaranteed At C.R. England, we train new drivers and hire experienced drivers. We are seeking truck drivers that
Company: C.R. England
Location: Lancaster
Posted on: 05/26/2019

Regional and OTR Class A CDL Truck Driver - Dedicated Custom
Description: Regional and OTR Class A CDL Truck Driver - Dedicated Customer Base br Regional and OTR Class A Drivers 60k to 75k/year br LCL Bulk is a Wisconsin based food grade tanker company with a terminal (more...)
Company: LCL Bulk Transport
Location: Lancaster
Posted on: 05/26/2019


Virtual Recruiter
Description: Virtual Recruiter - Full-time At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support (more...)
Company: Mommy Jobs Online
Location: Lancaster
Posted on: 05/26/2019

Dedicated Class A CDL Truck Driver
Description: MUST HAVE HAZMAT and have applied for a TWIC within 30 days General Job DescriptionNo touch operation, 65 live unload, load 35 drop and hookCargo Type:Ocean ContainersPay / Compensation:Pay period starts (more...)
Company: Hogan Transportation
Location: Lancaster
Posted on: 05/26/2019

BBB Recommended work at home - Two positions available
Description: We are currently interviewing people TODAY to fill at home positions. Our Health Benefits company is recommended by and has an A rating with the Better Business Bureau. To request an interview today, (more...)
Company: AmeriplanUSA
Location: Lancaster
Posted on: 05/26/2019

Machinist
Description: Machinist Wanted--Full Time / Part TimeWILLING TO
Company: H J Yeager Labs
Location: Lancaster
Posted on: 05/26/2019

Locker Attendant-HERSHEYPARK - SEASONAL
Description: LOCKER ATTENDANT- HERSHEYPARK - SEASONAL MULTIPLE POSITIONS AVAILABLE Hours of operations: 8:00 AM- Midnight, May through Labor Day Must be available Nights, Weekends, and Holidays HOURLY RATE- 8.75 (more...)
Company: Smarte Carte
Location: Lancaster
Posted on: 05/26/2019

Entry-Level CDL-A Truck Drivers - Paid Training - Guaranteed Job Placement! - Lancaster
Description: We Train, We Hire - Guaranteed At C.R. England, we train new drivers and hire experienced drivers. We are seeking truck drivers that
Company: C.R. England
Location: Lancaster
Posted on: 05/26/2019

Online ESL Teacher for Kids
Description: Kids Online English Teacher Your home. Your Classroom. Control your own schedule, work remotely, AND change lives -- Since 1965, EF has helped millions of people and become the world leader in international (more...)
Company: EF Education First
Location: Lancaster
Posted on: 05/26/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Allentown RSS job feeds