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Network Support Specialist - Tier 3

Company: Pencor Services
Location: Palmerton
Posted on: May 15, 2024

Job Description:

Company: PenTeleDataWFH 3-Day Flex Shift: 11PM-7AM (includes weekends and other hours as needed for coverage)Pencor and its subsidiaries are Equal Opportunity Employers* This position will primarily be a 3rd shift position. Hours typically 11PM-7AM. Days worked (including weekends) will vary due to scheduling. Helping cover shifts missed by other employees can vary as well (7AM-3PM, 3PM -11PM or 11PM-7AM depending on the scheduling needs).**Candidates must reside in Pennsylvania and be able to do the training in person at the Palmerton office for the first 6 months. Work from home may be allowable 3 days per week after training is completed.PenTeleData, a leader in Data Transport technologies, is aggressively hiring network specialists to monitor, repair, and escalate core network issues in our Network Control Center (NCC). This highly skilled group of specialists is responsible for monitoring PenTeleDatas (PTD) advanced MPLS network, routers, switches, and access devices.These specialists proactively monitor the network, preventing costly service interruptions by transparently resolving any service issues quickly and effectively. In the event of a core service or customer interruption this group will directly interface with customers, engineers, other employees, and vendors to resolve the issue(s) and perform root cause analysis.Job responsibilities include:Monitoring and responding to core and customer network service outages and issues; taking ownership and following through to resolutionCoordinating and communicating with partners, service providers, vendors, and Field Service personnel to troubleshoot and resolve service outagesInvestigating, mitigating, and blocking potential attacks that may cause network service outagesDirectly interfacing with commercial customers to troubleshoot and resolve problemsReceiving and resolving escalations from Technical Support for complex network problemsSupporting, troubleshooting and resolving issues in managed customers networksUsing escalation standards and judgment to quickly resolve service outagesTroubleshooting and repairing issues with VoIP and call center environmentsEscalating to and working with engineering and other departments to resolve complex issuesReceiving and investigating service outage escalations and other issues from other departmentsProcessing subpoenas for law enforcement agencies (which may include court appearances)Qualifications:2-4 year Degree in Electrical Engineering, Computer Science or Telecommunications Or minimum of 3-4 years experience in the electronics, communications, computer or networking industryEstablished residency in PennsylvaniaValid PA Drivers License and good driving recordCisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)Minimum 2 years experience with WAN / ISP level networkingExtensive knowledge and experience with Cisco productsSome experience with Cisco ISO XE and XR platformsSome experience with ONS transport systemsExperience with Metro-Ethernet and associated Network Interface Device (NID) configuration and troubleshootingComprehensive understanding of TCP / IP and troubleshooting toolsUnderstanding of the interoperability of routers, firewalls and switchesSome understanding of multi-tenant networking technologies using Cisco WLC and ISESome understanding of SIP/VoIP debugging and troubleshootingSome understanding of Docsis Cable Modem and DSL networksKnowledge of BGP and how routing protocols work in generalExceptional Customer Service SkillsExceptional Communication Skills - oral and writtenExcellent Problem-Solving SkillsAbility to pay attention to detailAbility to use the Microsoft suite (Word/Excel/Outlook)Ability to work varied hours/shifts to cover for calls off or emergenciesAbility to be on-call during off-work hoursINDLPby Jobble

Keywords: Pencor Services, Allentown , Network Support Specialist - Tier 3, Other , Palmerton, Pennsylvania

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