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Customer Care Representative

Location: Allentown
Posted on: May 25, 2023

Job Description:

Description: NOW HIRING CUSTOMER CARE REPRESENTATIVES IN ALLENTOWN, PA!SPRING INTO SUMMER WITH A NEW CAREER!Do you like learning new things? Are you someone who enjoys helping others? Come join Berkheimer Tax Innovations' Customer Care team in Allentown, PA! Tax experience is not required - We will train you!WHAT YOU'LL DO: As a Customer Care Representative, you enjoy finding solutions to better serve our taxpayers. Responsibilities include:Answer phones in a busy call-center environmentMaintain positive & timely communication with customersUse problem solving skills to answer difficult taxpayer inquiriesExhibit patience & understanding when handling taxpayer issuesNavigate & research between numerous accounts & software programsMeet personal, company, & client production goalsSCHEDULE + LOCATION:Full-time or Part-time schedule available Full-time: Monday - Friday, 8 am - 4:30 pm Part-time: Monday - Thursday, 9 am - 2 pm No weekends! On-site in our Allentown, PA office Once released from initial trainings (-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained PAY + BENEFITS:$15.20/hour + monthly bonus opportunity on top of hourly rate!On the job, paid training to help you succeedMedical, Dental, Vision & Life InsuranceWellness Program including physical, emotional, and financial wellnessPaid Holidays, Vacation, Sick, and Personal Time401(k) with Profit SharingEmployee Assistance ProgramVoluntary Benefit PlansFSA & HSA OptionsCasual business work environmentRequirements: MINIMUM REQUIREMENTSHigh School Diploma or equivalentMinimum 1-3 months related experience and/or trainingExcellent attitudeComputer and keyboarding skillsWillingness to learn a wealth of Pennsylvania tax informationPrior clerical experience and/or customer service experience is helpful, but not requiredBilingual a PLUS!WHY WORK FOR BERHEIMER TAX INNOVATIONS?You will be part of a company that has been supporting your local communities for over 80 years. The dedication to our communities is just as important as our dedication to our employees!At Berkheimer Tax Innovations you will be a valued member of our team. We provide extensive on-the-job training, a supportive team environment, and resources to contribute to your overall success.Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions are subject to a clean drug screen and successful background check including professional references. PI217580921

Keywords: BERKHEIMER BUSINESS SERVICES LLC, Allentown , Customer Care Representative, Other , Allentown, Pennsylvania

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