Technical Support Representative (Part-Time)

Company: Pencor Services
Location: Palmerton
Posted on: November 26, 2022

Job Description:

Company: PenTeleDataShift: Variable 20 hours per week, includes weekends and holidays as neededPencor and its subsidiaries are Equal Opportunity EmployersGeneral duties include:Troubleshooting dial up, DSL and cable support calls through a variety of operating systemsRouting calls and tickets to other departmentsMaintaining appropriate records of customer calls and problems in our databaseMaking outgoing courtesy calls to ensure customer satisfactionPerforming special project work as assigned by the managerQualifications:H.S. Diploma or G.E.D.Experience with most Windows operating systemsNetworking Skills recommendedExperience with Macintosh products recommendedPrior experience troubleshooting technical problems recommendedPrior experience dealing with the public recommendedWorking Knowledge of Microsoft productsBasic understanding of Internet related softwareTyping / Data Entry SkillsExcellent organizational skillsStrong communication Skills - oral and writtenExcellent Customer Service and Phone SkillsExcellent Problem Solving / Troubleshooting SkillsAbility to interact with customers dailyAbility to work as a teamAbility to multitask in a fast paced environmentAbility to adapt to change and the changing needs of the companyINDLP

Keywords: Pencor Services, Allentown , Technical Support Representative (Part-Time), Other , Palmerton, Pennsylvania