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Network Support Specialist

Company: Pencor Services
Location: Palmerton
Posted on: November 24, 2022

Job Description:

Company: PenTeleData WFH 2 Day Flex Shift: 11PM-7AM (see job description)*Note: Although there is a work-from-home component to this position, candidate must reside within 50 miles from base office in Palmerton, PA. Training is done in person at the Palmerton office for the first 6 months. The work-from-home component may be allowable 2 to 3 days per week after training is completed. PenTeleData is looking for a Network Support Specialist to monitor, repair, and escalate core network solutions in our Network Control Center (NCC). This highly skilled group is responsible for monitoring PTD's advanced MPLS network, routers, switches, access devices and commercial customer accounts. These specialists proactively monitor the network in order to prevent costly service interruptions by transparently resolving any services issues quickly and effectively. In the event of a core service or customer interruption, this group directly interfaces with customers, other employees and vendors to resolve the issue (s) in a timely manner and frequently performs root cause analysis. Responsibilities include: Monitoring and responding to core and customer network service outages and issues, taking ownership and following through to resolution
Coordinating and communicating with Partners, Service Providers, Vendors and Field Service personnel to troubleshoot and resolve service outages
Investigating, mitigating and blocking potential attacks that may cause network service outages
Directly interfacing with commercial customers to troubleshoot and resolve problems
Receiving and resolving escalations from the Technical Support department for complex network problems
Supporting, troubleshooting and resolving issues in managed customer networks
Using escalation standards and judgment to quickly resolve service outages
Regularly communicating to customers and other employees the networks "health"
Escalating to and working with the engineering and other departments to resolve complex issues
Receiving and investigating service outage escalations and other issues from other departments *The NCC is operated on a 24x7 basis; therefore, ideal candidates must be willing and able to be on-call during off-work hours and occasionally cover missed shifts by other employees as needed. Weekends and holidays included based on scheduling needs. Qualifications: 2 -4 Year degree in Electrical Engineering, Computer Science or Telecommunications OR 3-4 Year experience working in the Electronics / Communications / Computer/ Networking industry
CCNA (Cisco Certified Network Associate) Certification or Cisco Certified Network Professional (CCNP)
Minimum 2 year experience with WAN / ISP level networking
Some experience with Cisco IOS XE and XR platforms
Some experience with Cisco ONS transport systems
Experience with Metro-Ethernet and associated Network Interface Device (NID) configuration and troubleshooting
Comprehensive understanding of of TCP/IP and troubleshooting tools
Understanding of the interoperability of routers, firewalls and switches
Some understanding of Multi-Tenant networking technologies using Cisco WLC and ISE
Some understanding of SIP/VOIP debugging and troubleshooting
Some understanding of Docsis Cable Modem and DSL networks
Extensive knowledge and experience with Cisco Products
Exceptional Customer Service Skills
Excellent Communications Skills - oral and written
Excellent Problem Solving Skills
Ability to work varied hours/shifts to cover for calls off or emergencies
Ability to be on-call during off-work hours
Valid PA Driver's License and good driving record Full-Time employees receive: Company paid Medical, Dental, Vision and Prescription plan
Company paid Pension Plan
Company matched 401K Plan
Paid Time Off
Tuition reimbursement program
Wellness Program Incentives
Advancement Opportunities INDHP

Keywords: Pencor Services, Allentown , Network Support Specialist, Other , Palmerton, Pennsylvania

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