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Customer Service Representative

Company: Pencor Services
Location: Walnutport
Posted on: November 24, 2022

Job Description:

Company: Pencor WirelessShift: Monday-Friday, 8AM-5PM or 9AM-6PM and Saturdays 9AM-1PM on rotationThe Customer Service Sales Representative position is a very rewarding, yet challenging, position that requires us to provide customer service that exceeds the customer's expectations. These representatives take work orders, trouble calls and answer telephone calls for Blue Ridge Communications by providing information regarding billing and payments, services, installations, etc.In addition to Blue Ridge Communications, Pencor Wireless provides cellular service as an indirect agent of Verizon Wireless. Pencor Wireless guarantees customer satisfaction through convenience, prompt attention, dependability and the highest value of service.We are looking for a qualified individual with strong sales, customer service and communications skills in addition to strong computer knowledge. This candidate must have previous customer service/sales experience along with the ability to multitask and exercise good judgment.General responsibilities include:Assisting with incoming phone calls as well as counter patronsProviding pricing and other information to potential or existing customersEstablishing new cellular activation and upgradesProcessing changes to existing servicesAssisting customers with billing questions and paymentsAccurately maintaining and updating account information within various databasesConsistently maintaining current product knowledgeInteracting with other Pencor departments as needed on a daily basisOther responsibilities assigned as necessary to meet the needs of our customersQualificationsH.S. Diploma or G.E.D.Previous Customer Service experiencePrevious Sales experience is a plusExperience with Cash HandlingExcellent Communication Skills - oral and writtenStrong Customer Service skills in person and over the phoneStrong computer skills to include Microsoft Office Programs and OutlookStrong Math SkillsFriendly and courteous demeanor is a MUSTWillingness to work as a part of our professional team is a MUSTAbility to handle payment transactions with accuracyAbility to multitask and exercise good judgmentAbility to work the variable schedule rotation*Full-Time employees receive:Comprehensive paid trainingCompany paid Medical, Dental, Vision and Prescription planCompany paid Pension PlanCompany matched 401K PlanPaid Time OffTuition reimbursement programWellness Program IncentivesAdvancement OpportunitiesINDHP

Keywords: Pencor Services, Allentown , Customer Service Representative, Other , Walnutport, Pennsylvania

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