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Commercial Sales Support Coordinator

Company: Pencor Services
Location: Palmerton
Posted on: November 24, 2022

Job Description:

Company: Blue Ridge CommunicationsWFH 2-Day Flex Shift: 11AM-8PM, Tuesday-Saturday*Note: Although there is a work-from-home component to this position, employee MUST reside in Pennsylvania and live no more than 50 miles from our local office in Palmerton. Must be able to come into the office when needed or requested by manager. Must also have a High Speed Data Connection with a Minimum of 100 Mbps and a quiet dedicated office space.The Support Coordinator will report to our Commercial Sales Manager and be primarily responsible for supporting customers and employees for our Commercial Services, Digital Phone and, once launched, Blue Ridge Mobile services. This individual will be a shared resource supporting other functions of the department and will be trained on Digital Phone Order Entry, utilizing the Alianza portal, our billing system and Commercial Sales Support.General duties will include:Ensuring that with every interaction you are creating an experience that fosters a trusting and valued connection with our customersProviding technical and account support for Blue Ridge Mobile customers as needed, including but not limited to:Successfully provisioning and activating new Blue Ridge Mobile devices and accountsAssisting existing mobile customers with changes to their mobile plansProperly troubleshooting with customers to resolve any service issues and escalating more complex challenges in a timely manner to Tier ll Support departmentSuccessfully completing all training requirements on time and actively engaging in team huddles and learning opportunitiesUtilizing the ICOMs billing system for order entryEnsuring commercial phone orders successfully complete by monitoring/assigning PWS activity stepsWorking in the Alianza Portal as work is assigned (account creation, feature changes, port-outs, etc.)Performing audits on pending work orders to ensure they are accurate and completeReplying to company and customer emails/inquiries in a timely fashionFollowing up with the dispatch team on same day digital phone installs that cannot complete and take action to resolveWorking with PenTeleData to verify/schedule customer installationsComplying with all Company policies and proceduresOther duties as assignedQualifications:High School Diploma or G.E.D.Related work experience preferredValid PA Driver's License and good driving recordProficient Computer SkillsExcellent Communications Skills - Oral and WrittenExceptional Organizational Skills: strong attention to detail and thorough accurate documentationAbility to be a team player that is motivated to succeedAbility to multi-taskAbility to be flexible with work hours (evenings, weekends as needed)Full-Time employees receive:Company paid Medical, Dental, Vision and Prescription planCompany paid Pension PlanCompany matched 401K PlanPaid Time OffTuition reimbursement programWellness Program IncentivesAdvancement OpportunitiesINDHP

Keywords: Pencor Services, Allentown , Commercial Sales Support Coordinator, Other , Palmerton, Pennsylvania

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