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Service Advisor

Company: MobilityWorks and Driverge
Location: Allentown
Posted on: September 22, 2022

Job Description:

MobilityWorks®, serves the disabled community with wheelchair accessible minivans, full-size vans with lifts, as well as commercial fleet vehicles. Thousands of individuals and business clients each year benefit from the products and services we provide. Our mission is to provide wheelchair users with the mobility, independence, and personal freedom they desire. Keep reading to see how you can join the team leading this effort! The Service Advisor is responsible for producing service department gross profit from customer pay, commercial and warranty work. Specific to these activities; customer pay revenue generation, commercial, and warranty processing, and over-the-counter parts sales. The Service Advisor will act as the liaison for all service and repair opportunities, ensuring that work is performed with the highest level of quality and profitability alike. What you get to accomplish: Build and maintain the service scheduler daily with customer pay and warranty work.
--- Actively manage the call strategy to engage existing customers with the emphasis centered on operational maintenance.
--- Collaborate with SM the shop workflow in accordance with pre-post production work.
--- Communicate the hours/appointments necessary to fill the scheduler in Salesforce daily.
--- Pre-print and dispatch all work assigned in the service scheduler for next-day carryovers and inbound work.
--- Greet clients upon arrival and follow the established customer reception process.
--- Review complete client file to ensure that all data is current and accurate. Write-up the repair order documenting the 3 C's properly with mileage in.
--- Clearly communicate and document the clients concern.
--- Set the time expectations for client.
--- Set the time expectations for technician.
--- Review the completed MPI with any additional recommended services.
--- Build estimate with all recommendations including parts, sublets and expected completion timeline.
--- Present recommended services to the client in a "menu" platform using every recommendation, every time and without prejudice and obtain customer approval.
--- Receive all sublet and inventory parts in accordance to current procedures. Properly tag for inventory bins.
--- Communicate all transportation requests for consumer and commercial clients with the Service Manager in advance, wherever possible.
--- Road test and perform quality checks where applicable.
--- Complete established active delivery process covering the 3 W's. What we did? Why we did it? When we want to see you again?
--- Collect any pre-payments for any SOP (special order parts) prior to placing the order.
--- Submit all warranty requests according to vendor required timelines and complete with diagnosis, parts and request approval for all time associated with warranty repair.
--- Ensure all hours are posted properly prior to closing out repair order.
--- Review the posted times (electronic repair orders), or input any time associated with the job line (if not on ERO) prior to closing the job line.
--- Record serial numbers in the file and retrieve any warranty cards that need completed as the client's equipment are being worked on.
--- Weekly-Monthly reconciliation of customer pay, and warranty work-in-progress needs to be performed by the deadline after the month end invoicing is completed.
--- Responsibility to aging repair orders and any outstanding receivables What you bring to the table : ---High school diploma or GED required.
--- 2-3 Years' experience in automotive repair management.
--- Excellent customer service skills and experience is required.
--- Solid verbal, written, and interpersonal communication skills are required What we offer you: Work/Life Balance - Hours of operation 8-5, Monday through Friday, no late nights! No weekends!
Competitive Salary
Medical, Dental & Vision Insurance plan(s).
Flexible Spending Account(s)
8 paid holidays, Personal Time Off, Social Responsibility Time.
Employer Paid Benefits such as Tuition Reimbursement Program, Employee Assistance Program, Life and Disability insurance.
Employee Wellness Program
401(k) Retirement Plan options with generous company match.
An incredibly rewarding experience in a team-centered environment. Military Veterans are highly encouraged to apply! We embrace diversity! Be part of an organization that invests in YOU!

Keywords: MobilityWorks and Driverge, Allentown , Service Advisor, Other , Allentown, Pennsylvania

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