Customer Service Representative

Company: Sirius Staffing
Location: Trexlertown
Posted on: August 7, 2022

Job Description:

Sirius Staffing is seeking a Customer Service Representative for a current remote contract position for a manufacturing client in Trexlertown, PA. Shift is Monday to Friday 8:00AM 5:00PM *Benefits offered.*Holiday Pay*PTO accrued yearly. GENERAL PURPOSE: This position provides customer and sales support. The tasks enable the order process to function.

• Coordinating and executing customer service activities, including order management, customer communications, complaints and special handling tasks
• Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment
• Building and maintaining customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, managing customer orders through the SAP system to meet customer requirements and Crosslinkers commitments and communicating any changes in order status quickly to the customer
• Coordinate and maintain effective communications with Sales, Busines Lines and Cross Functional Groups concerning customer requirements, issues, feedback (Commercial) etc., as appropriate
• Export CSR (in addition to above core responsibilities):
• Manage Export specific (documentation) requirements
• Preparation of customs/legalization documents
• Coordinate and maintain effective communication with third parties like forwarders, warehouses and custom offices
• Coordinate import orders to domestic regionResponsibilities:
• Fields phone calls, faxes, e-mails, web-technology and applies knowledge of assigned product lines to efficiently and accurately process customer orders, export intercompany orders, credits, complaints and returns. Ensures that documentation is complete and has been processed as per country requirements.
• Responds to customers, Marketing and Sales inquiries concerning product shipping dates, availablility, pricing and overall order status.
• Contacts customers regarding past due invoices and short paid invoices in an effort to reduce the customer s average days delinquent and improve net working capital.
• Negotiates product delivery dates with customers based on projected product availability. Follows appropriate country requirements for airfreights and seafreights
• Coordinates order logistics with plant and warehouse personnel to meet the customer s delivery expectations. Sales order follow up with Freight Forwarder to ensure booking confirmations, sailing confirmations and documentation are received within established service level agreements. Sales order follow-up with Freight Forwarder to insure timely booking confirmations, sailing advices and documentation.
• Tracks, traces orders as requested and initiates the filing of a freight claims when warranted.
• Maintains customer master data in support of an account s requirements and profile.
• Performs a variety of duties to facilitate the flow of information to customers, sales, marketing and various other internal service groups.
• Obtain required forms and documentation from customers (e.g. Permits, Tax Certificates, etc.)
• Participate in departmental, business team and cross functional team meetings to acquire knowledge of the supply chain, department interdependencies, key business strategies and objectives
• Submit AES filing for shipments to Mexico with value over $2500.00
• Assist other regions when possible for export orders and testing Qualifications:
• High School Education diploma, general education degree or equivalent, some college studies preferred or equivilant experience
• Minimum of 2-3 years of customer service related experience, experience in export preferred.
• Logistics experience with import/export operations and rail and tank movements.
• Capable of using the most common office software.
• SAP experience
• Ability to multi-task and work in a fast-paced environment.
• Excellent organizational skills.
• Excellent verbal and written communication skills If you are interested, please email your resume at Sirius Staffing, Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law. Associated topics: call, client service, customer, customer order, help desk, phone call, service call, service representative, support specialist, telephone

Keywords: Sirius Staffing, Allentown , Customer Service Representative, Other , Trexlertown, Pennsylvania