Patient Access Representative
Company: St. Luke's University Health Network
Location: Allentown
Posted on: June 22, 2022
Job Description:
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.The Float Pool Patient
Access Representative is the individual who will perform all of the
job responsibilities of a Patient Access Representative throughout
the network. In addition he/she will be responsible for the
integrity of patient, financial and verification data obtained and
notification of deficiencies to staff and management. Float pool
representative will support management with policy review and
standardization of process. This individual will act as the liaison
for education and the quality assurance department, serving as
super users, regarding policy and procedure. They will participate
as department preceptor for all additional education required after
formal education has been provided.The intent of this job
description is to provide a summary of the major duties and
responsibilities of this position, and shall not be considered as a
detailed description of all the work requirements that may be
inherent in the position. JOB DESCRIPTION
- Perform all duties of network Patient Access throughout
multiple departments and locations.
- Works with management on continuous process improvement
relative to registration, customer service, and financial
clearance.
- Recognizes communication or procedural breakdowns amongst
network locations, departments or responsible areas and assists in
the standardization of policy and process. Reports all positive /
negative feedback from internal or external customers to
management. Supports management with the development of performance
improvement.
- Consults with Coordinator as needed, to determine the outcome
of a special projects.
- Serves as preceptor for continuing education throughout the
network departments.
- Signs off on all required department education materials and
forwards to appropriate parties for tracking.
- Responsible to maintain an On-Call schedule. Flexible and
willing to work a variety of shifts.
- Adhere to appropriate collection procedures and/or regulations
- General knowledge of hospital business office procedures
- Demonstrates/models the hospital core values and customer
service behaviors in interactions with all customers. Ensures
patients are treated with dignity and compassion.
- Maintains confidentiality of all materials handled within the
Network/ Entity as well as the proper release of information.
- Demonstrates Performance Improvement in the following areas as
appropriate: Clinical Care/Outcomes, Customer/Service Improvement,
Operational System/Process, and Safety.
- Demonstrate competency with Downtime procedures for the
Hospital Information System and Lab Information System.
- Maintain a working knowledge of department policies and
procedures pertaining to registration, order entry, financial
clearance and provides feedback to management on ways to
standardize. PHYSICAL AND SENSORY REQUIREMENTS:Sitting or standing
up to 8-9 hours per day, 4 hours at a time. Frequent use of
hands/fingers for data entry. Occasional walking and abiity to push
up to 250 pounds in a wheelchair. Ability to occasionally carry or
lift up to 10 pounds. Hearing as it relates to normal conversation.
Seeing as it relates to general vision.QUALIFICATIONS
EDUCATION:High school graduate or equivalent required.
EXPERIENCE:Minimum of 5 years registration experience in a hospital
based outpatient department required.Excellent customer service and
interpersonal skills required. General computer experience
required. Knowledge of health insurance required. Medical
terminology required. Typing skills required.
SCHEDULE/REQUIREMENTS:Part time, 20 hours -per week. - Must have
flexibility for shift schedule. - Must have flexibility for
location assignments. - Patient Access Representatives working in
the Float Pool provide support to all network locations in varying
departments. Includes rotating weekends and holidays. Please
complete your application using your full legal name and -current
home address. -Be sure to -include -employment history for -the
past seven (7) years, including your present employer. -
Additionally, you are -encouraged to upload a current resume,
including all work history, education, and/or certifications and
-licenses, if applicable. -It is highly recommended that you create
a profile at the conclusion of submitting your first application.
-Thank you for your interest in St. Luke's!!
Keywords: St. Luke's University Health Network, Allentown , Patient Access Representative, Other , Allentown, Pennsylvania
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