Scheduling Specialist
Company: St Luke's University Health Network
Location: Allentown
Posted on: May 16, 2022
|
|
Job Description:
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Scheduling Specialist is responsible for answering incoming
calls and making outbound calls in order to ensure accurate
appointment scheduling into data base. Respond to patient's
questions and needs by editing, canceling and rescheduling
appointments according to department protocols. The Scheduling
Specialist is also responsible for accurate and timely registration
and verification of all financial information for all services
assigned to ensure proper reimbursement.
JOB DUTIES AND RESPONSIBILITIES:
* Accurately completes the scheduling process.
* Provides accurate and timely verification of all financial
information for all services to ensure proper reimbursement.
* Registers patient at time of appointment entry.
* Determines patients financial needs and direct as
appropriate..
* Updates and/or communicates correct patient information to
appropriate staff, hospital departments, and computer systems.
* Works with coordinator, supervisor and managers for any
scheduling, or insurance issues.
* Works with and communicates to departments/physician offices
regarding add on patients.
* Monitors and maintains work lists as assigned and handles
accordingly.
* Capable of switching between outpatient testing and physician
skill sets and outbound and inbound calling functions.
* Respond to patient's questions and needs by editing, canceling
and rescheduling appointments according to department
protocols.
PHYSICAL AND SENSORY REQUIREMENTS:
Must be able to sit for long periods of time. Must have the ability
to hear as it related to normal conversation. Frequent use of hands
for data entry.
EDUCATION:
High School diploma or GED
TRAINING AND EXPERIENCE:
One to two years of call center experience or experience in a
medical office, hospital or business office with high
patient/customer volumes.
Please complete your application using your full legal name and
current home address. Be sure to include employment history for the
past seven (7) years, including your present employer.
Additionally, you are encouraged to upload a current resume,
including all work history, education, and/or certifications and
licenses, if applicable. It is highly recommended that you create a
profile at the conclusion of submitting your first application.
Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity
Employer.
Keywords: St Luke's University Health Network, Allentown , Scheduling Specialist, Other , Allentown, Pennsylvania
Click
here to apply!
|