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IT Generalist

Company: Don''''''''s Prepared Foods
Location: Schwenksville
Posted on: January 16, 2022

Job Description:

Don's Prepared Foods

Full Time
Schwenksville, PA, US

Job Purpose: The IT Generalist position provides technical support and expertise to in-house and remote employees and in the areas of daily computer operations, light database reporting, and coordination with outside MSP and software vendors. The IT Generalist is responsible for diagnosing and solving workstation and software issues in a timely manner. The IT Generalist may work independently or with other support vendors and support analysts to resolve operating system, software, reporting, deployment, and other technical issues.

Key Responsibilities:

Internal IT help for technical, password, phone, printer issues, etc.
Coordinator with our outsourced IT company, for any issues that cannot be handled in house.
Handle scheduling of repairs for internet and phone issues.
Set up and maintenance of company cell phones.
Generally, assist with new technology
Streamline processes with management in each department
Basic ability to create reports in Crystal Reports and Excel.
Troubleshoot and resolve computer and printer issues, label printers, copiers, and schedule repairs when needed.
Learn to resolve EDI issues
Hardware configuration and troubleshooting such as scanners and WiFi.
Work with production on new equipment with programming and Ethernet connections.
Assist on evaluation of any new software purchases.

The implementation team for our new ERP system
Learn current software setup and upgrading to a new ERP system
Review, update and create new SOPs for new ERP system
Participate on setup and implementation of new ERP system
Train managers, employees, and any newly hired employees on how to use the ERP system in their department.
Create and maintain reports within the ERP system for each department.
Training and implementation of the automated warehouse system (AWS) within EPR system for scanning of incoming of PO's, outgoing shipments, and inventory transactions in real time.

Data analysis to establish Key Performance Indicators with the General Manager.

Manage door locks and holiday schedule.

Provide access keys to new employees.


Proficient in a broad array of software applications and tools.

Thorough understanding of computer-related security systems including firewalls, encryption, and password protection and authentication.

Ability to analyze data.

Ability to embrace and understand new technology.

Excellent computer skills.

Through understanding of setting up internal phones and cell phones.

Knowledge of principles and methods for training and teaching staff.

Identifies and resolves problems in a timely manner, gathers and analyzes information competently. Uses good judgement and exercises sound decision making skills.

A well organized, dependable, detail orientated, self-directed individual with time management skills. Ability to multi-task. Remains open to other's ideas and exhibits willingness to try new things.

Excellent verbal and written communication skills. Able to be an active listener and can relay information accurately to others. Must be able to follow instructions and solicit feedback to improve performance.

Maintains strict confidentiality.

Prioritizes, plans, and uses time efficiently. Demonstrates a high level of accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Meets deadlines. Adapts to changes, manages demands and can deal with frequent change, delays, or unexpected events.

Strong interpersonal skills and employee / customer skills, being courteous, professional, and helpful, while showing courtesy, friendliness, and respect.

Ability to ask for help when needed.

Must have excellent attendance /tardiness record.

Salary: commensurate with experience.

Must pass a pre-employment background and drug test.

Company Benefits:

* Paid orientation

* Alchemy Education Training

* Competitive starting pay

* Benefits package available after 60 days of employment, including option of POS or PPO Healthcare, Dental Insurance, Colonial Life Supplemental Insurance

* Paid holidays and birthday.

* SQF - Safe Quality Food Culture

* Safety Culture

* $250 sign on bonus after 6 months of continuous employment

* Employee referral bonus

* Employee recognition, gifts, and awards

Aldon Food Corporation is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Keywords: Don''''''''s Prepared Foods, Allentown , IT Generalist, Other , Schwenksville, Pennsylvania

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