Company: M&T Bank
Posted on: January 16, 2022
Specializes in our branch customer experience through digital
engagement, lobby management, transactional processing and retail
servicing interactions. Processes a variety of financial
transactions in an accurate and efficient manner.
Adhere to the established customer service standards and provide a
differentiated experience by understanding customer needs and
delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital
demonstrations; identify self-service opportunities that meet the
customer's identified needs.
Actively engage in lobby management, meeting and greeting customers
and proactively inquiring and taking ownership to address the
customer's immediate need.
Accurately balance and process customer transactions efficiently
following Bank Policy.
Take ownership of escalated account services issues until
resolution; complete and accurately log all customer complaints in
the appropriate system.
Transition identified sales opportunity and provide introduction to
appropriate banking partner.
Complete branch-related operational activities as appropriate (e.g
cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately.
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy
Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in
accordance with Company or regulatory standards and policies.
Promote an environment that supports diversity and reflects the
M&T Bank brand.
Maintain M&T internal control standards, including timely
implementation of internal and external audit points together with
any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to
branch customers and resolving routine customer problems in a
timely manner. -It is important for the jobholder to exemplify
empathy, customer centricity, flexibility and adaptability, digital
fluency, entrepreneurial spirit and critical thinking in support of
the Company's culture and brand. - The position is responsible for
interacting with appropriate areas within the Bank to ensure
branch-related operational issues are resolved efficiently and
accurately. It is important for the position to stay current on
operational changes and demonstrate good risk management decisions
to assist the branch in managing preventable losses and reducing
Education and Experience Required:
High school diploma or equivalent (GED) and minimum of 6 months
customer service experience, including data entry and/or cash
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs - 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face to face work
Tamaqua, Pennsylvania, United States of America
Keywords: M&T Bank, Allentown , Teller, Other , Tamaqua, Pennsylvania
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