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Accounts Receivable Collector

Company: Airgas Usa LLC
Location: Allentown
Posted on: January 15, 2022

Job Description:

The AR Collector is responsible for the daily tasks related to collection efforts and is responsible to coordinate issue resolution on a portfolio of customer accounts. The AR Collector will effectively communicate and support the Division's collection and bad debt goals, while providing quality customer service. The AR Collector will obtain an understanding of Company policies and procedures, and will actively pursue knowledge of skills and tools to be used in all collection efforts. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time sensitive, requiring excellent skills in organization and management of time, efforts, and resources.

The position will require the ability to lead a collaborative work effort and balance financial goals with support for the organization.


* Identify account risks, potential credit problems, disputes, and other customer issues. Generates reports and communicates potential risks to Division Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager). Escalate significant matters to Division Accounts Receivable Supervisor.
* Contact customers regarding invoices / accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
* Corrects errors, including misapplied payments, reversed late charges and over payments.
* Documentation is critical, log conversations, e-mails and other communications. Organize documentation as to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
* Maintain quality relationships with branch managers, account managers and area sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times.
* Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind, becoming delinquent.
* Work closely with cylinder control when investigating cylinder disputes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* A proven track record of success in prior credit and collection roles, a plus.
* An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
* The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.


* 2 years of commercial collection experience.
* Understanding of quality customer service and the relationship to collection efforts.
* High school diploma or equivalent


* Advanced knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
* Experience with SAP and/or ERP systems a plus.


* Ability to write routine business reports and business correspondence in English.
* Ability to effectively present information and respond to questions from employees and/or customers.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals using the English language.


* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to compute rate, ratio, and percents.

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

**Job:** **Finance and Accounting*

**Title:** *Accounts Receivable Collector*

**Location:** *Pennsylvania-Allentown-18106*

**Requisition ID:** *32168*

Keywords: Airgas Usa LLC, Allentown , Accounts Receivable Collector, Other , Allentown, Pennsylvania

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