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Dock Specialist/Operations Coordinator

Company: Customized Distribution Service
Location: Breinigsville
Posted on: January 15, 2022

Job Description:

Position Summary: The Dock Specialist will coordinate between the Operations Team and the Customer Service Team. The Customer Service Team will interface with drivers arriving to pick up loads of products from the warehouse and the Dock Specialist will ensure the Operations Team focuses on the workflow so that the loading requirements are completed in a timely, efficient manner. This position is very much focused on ensuring that the workflow occurs in a manner that reduces driver dwell time and on-time shipping performance.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned as required.
q Comply with company policies, procedures, and expected standards of behavior.q Review daily scheduled shipment information from the customer service group and plan accordingly to ensure seamless execution of the shipment schedule.q Monitor the Dock Board (TV screen) and organize loaders to meet appointment times.q Escalate all instances of more than 120 minutes of dwell time to the management team.q Enter daily activity information into the various electronic platforms.q Assign outbound loads to staging lanes.q Assign loaders to outbound loads.q Print/reprint documents as necessary.q Ensure that order assessorial charges are correctly handled and collected.q Work with Supervisors and Operations Manager in achieving daily goals on dock.q Monitor, maintain and, update schedule and board throughout shift.q Answer phones, direct calls to appropriate party, and provide information to caller as needed.q Work with the Operations Team to ensure that shipments are completed in accordance to the scheduled departure time and are accurate.q Maintain accurate and organized files for each of the day's transactions.q Communicate with the next shift (when applicable) any relevant information or situations.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Qualifications: In order to perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements outlined below are representative of the knowledge/skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use a computer, word processing and spreadsheet software is required.
Required Education and/or Experience:

  • High School Diploma or General Education Degree (GED)
  • 1.5-2 years of recent experience in a similar role; preferably in a fast-paced distribution environment
  • Proficient with an RF Scanner
  • Must have excellent communication skills; both written and verbal
  • Experience with Microsoft Office, including Word and Excel
    Preferred Education and/or Experience:
    • Experience with WMS
    • Experience with RF-based warehouse
      Language Skills: Ability to speak, read, and write in the English language. Ability to analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to compose reports, business correspondence and procedure manuals. Ability to effectively communicate information in verbal or written format and effectively respond to questions from groups of managers, clients, employees, customers and the general public.
      Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios, percentages as well as draw and interpret bar graphs. Ability to correctly read, interpret and process lengthy strings of individual digits in their correct order.
      Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
      Physical Demands: The physical demands outlined below are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      While performing the duties of this job, the employee is regularly required to:
      q Sit for extended periods of time.q Use hands to finger, handle, touch or manipulate items.q Speak and/or hear.q Stand for extended periods, walk and reach with hands or arms.q Occasionally stoop, kneel or crouch.q Lift up to fifty (50) pounds repeatedly.q Stoop, reach, kneel, twist and walk while handling cases of product. Have vision abilities to include proximate vision, color vision and the ability to adjust focus.

Keywords: Customized Distribution Service, Allentown , Dock Specialist/Operations Coordinator, Other , Breinigsville, Pennsylvania

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