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Patient Experience Specialist

Company: Lehigh Valley Hospital-Cedar Crest (Allentown, Pa.
Location: Allentown
Posted on: November 22, 2021

Job Description:

Job Summary: Manages and delivers the training program development of patient experience serving as a change agent, thought partnership, and championing to drive the organization towards the highest level of operational and patient experience outcomes. Education - Required: Bachelor#s Degree in healthcare/business administration or related field, or equivalent experience. Education - Preferred: Master#s Degree Masters degree in healthcare/business administration or related field Experience - Required: 3 years clinical or administrative experience in a healthcare leadership position with a focus on patient experience and/or customer service. Experience - Preferred: 5 years clinical or administrative experience in a healthcare leadership position with a focus on patient experience and/or customer service. Knowledge, Skills, and Abilities - Required: Ability to execute and deliver measurable results Excellent communication skills (verbal and written) with a proven track record of effectively, interfacing, training, presenting information to multiple levels of the organization Proficiency in writing and editing reports and other materials in the training and development Proven ability in planning, development of services, project management, leadership, and conflict resolution Ability to multi-task and arrange priorities Computer proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook Understanding of industry best practices Knowledge, Skills, and Abilities - Preferred: Process improvement methodologies, (e.g., six sigma, PDSA/PDCA) process management or change management Licensure - Preferred: Certifications in quality improvement, and/or project management, and/or Lean Six Sigma Green/Black Belt Certifications in patient advocacy/experience Additional Qualifications: Training in quality improvement, and/or project management, and/or Lean Six Sigma Green/Black Belt",

Keywords: Lehigh Valley Hospital-Cedar Crest (Allentown, Pa., Allentown , Patient Experience Specialist, Other , Allentown, Pennsylvania

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