Field Service Engineer III LCMS (Manhattan/NYC)
Company: Thermo Fisher Scientific Inc.
Location: East Brunswick
Posted on: June 12, 2021
When you're part of the team at Thermo Fisher Scientific, you'll
do important work, like helping customers in finding cures for
cancer, protecting the environment or making sure our food is safe.
Your work will have real-world impact, and you'll be supported in
achieving your career goals.
Unity Lab Services provides a single source for integrated lab
service, support and supply management. Our customized service
offerings and world-class service experts have the flexibility and
experience to uniquely address your business needs. Whether you are
looking to arrange for service on one instrument or are seeking
resources to manage service and support for all your labs, there is
a Unity Lab Services solution to meet your business needs.
To deliver service solutions without boundaries, programs are
offered for all instruments, equipment and laboratory supplies,
regardless of vendor. As a laboratory partner, Unity Lab Services
provides researchers what they need, when they need it, to maximize
their ability to focus on science and drive innovation. Let our
expertise complement yours. Unity Lab Services Provides:
Simple Access to Integrated Service Delivery: Unity Lab Services
provides complete solution design and implementation for seamless
laboratory service and support management with one partner.
One Solution, Regardless of Vendor: Service and support programs
for all instruments and supplies, regardless of manufacturer.
How will you make an impact?
As a Field Service Engineer, you are responsible for managing
all aspects of field service support, customer relationship
management and providing detailed reports to the customer. The
successful candidate will provide complete services on
chromatography and mass spectrometry equipment systems, including
installation, repairs, preventative maintenance, and instrument
qualifications. You will also coordinate resources and work with
the Service Team to deliver technical expertise to customers with
high-quality results to ensure high-customer satisfaction.
This position will be remote and focus primarily on Manhattan,
What will you do?
Perform on-site installation, repair, preventative maintenance,
qualification, and validation of chromatography and mass
spectrometry equipment systems at various customer labs across the
Provide phone, augmented reality, and live support to resolve
customer service requests.
Maintain schedule, track service calls, manage personal parts
inventories, and create accurate service reports.
Responsible for troubleshooting and diagnosing customer's LCMS
issues by utilizing instrument performance reports, field
representative documents and diagnostic reports.
Perform repair, replacement, or other corrective action.
Coordinates problem resolution with factory engineering,
customer service, and other personnel to expedite repairs.
Report technical problems and trends affecting future design,
production, service, and maintenance processes, and recommends
modifications to eliminate future problems.
Provides a communication link between the customer and the
company to help ensure that effective service is provided to the
Regularly attend factory provided technical and service training
on newest and latest chromatography and mass spectrometry products
developed by Thermo Fisher Scientific.
Provide accurate and timely completion of quality training,
service reports, expense reports, company provided car maintenance
and mileage reporting, as well as other various administrative
- Other duties may be assigned
How will you get here?
- Minimum educational requirement is a BS and/or graduate degree
in Sciences, Engineering, Electronics or equivalent
Knowledge, Skills, Abilities
Must have valid driver license
Ability to travel 20-50% overnight domestic travel
Ability to work overtime and/or outside regular business hours,
and/or on-call work
- Regularly lift and/or move up to 50 pounds; and occasionally
lift and/or move 100+ pounds with lifting team
At Thermo Fisher Scientific, each one of our 75,000
extraordinary minds have a unique story to tell. Join us and
contribute to our singular mission-enabling our customers to make
the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Keywords: Thermo Fisher Scientific Inc., Allentown , Field Service Engineer III LCMS (Manhattan/NYC), Other , East Brunswick, Pennsylvania
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