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IT Performance Specialist

Company: Pinnacle Group, Inc.
Location: Allentown
Posted on: June 10, 2021

Job Description:

Must be eligible to work on our W-2 without sponsorship now or in the future. IT performance KPI's, and draws insights that drive business improvement. They will setup a balanced IT performance scorecard linked to a set of objectives agreed upon with the business and tied to overall business objectives. Primary Responsibilities In alignment with business and the IT organization, define key performance indicators (KPIs) to measure progress towards strategic and tactical goals for the IT organization and the business Coordinate with Information Management team to access data in format necessary for incorporation into tools and reports Deploy and maintain the tools to measure KPIs such as a performance measurement system and service level agreements (SLAs) Synthesize performance against KPIs to draw rich, meaningful insights. Work with leadership, strategy, and operational teams to make recommendations that improve IT strategy and tactics Ensure stakeholders receive accurate performance data through clear reporting mediums in a timely manner Basic Qualifications Bachelor's degree and 5 years of related work experience OR 8 years of related work experience Ability to multitask while maintaining a high degree of attention to detail and accuracy Excellent analytical problem-solving capabilities; ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Strong experience with Microsoft Excel (e.g., Macros, pivot tables, advanced charts/graphs, conditional formatting, data tables, basic programming) Preferred Qualifications MBA or Master?s degree in Analytics or related quantitative field

Keywords: Pinnacle Group, Inc., Allentown , IT Performance Specialist, Other , Allentown, Pennsylvania

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