IT Lead Analyst Radiology & Cardiology
Company: Saint Luke's University Hospital - Bethlehem
Posted on: June 10, 2021
St. Luke's is proud of the skills, experience and
compassion of its employees. The employees of St. Luke's are our
most valuable asset! Individually and together, our employees are
dedicated to satisfying the mission of our organization
which is an unwavering commitment to excellence as we care for the
sick and injured; educate physicians, nurses and other health care
providers; and improve access to care in the communities we serve,
regardless of a patient's ability to pay for health
care.The Lead Application Analyst is responsible for
enhancing, supporting, and maintaining an application(s) within the
St. Lukes Health System. Responsibilities include coordination
activities of a group providing maintenance and support tasks. Lead
team members (up to a team of 12 Senior System Analysts and System
Analysts) on optimization of the application through development of
new functionality, testing and implementing scheduled vendor
releases and system upgrades, and fixing system defects, in
conjunction with an assigned PMO project manager.
The Lead Application Analyst will also serve as the resource for
other application team members on technical and functional
application analysis, defining system requirement and developing
logical data models using best practices for build and
configuration, maintenance, workflow and data integrity. He/she
will ensure system changes follow change management procedures and
protocols, create and maintain all documentation for all assigned
applications and develop, plan and execute testing for supported
applications. He/she will communicate all necessary application
changes, enhancements and procedures to all necessary
JOB DUTIES AND RESPONSIBILITIES:
- Participate in and coordinate upgrades, new releases or changes
to the assigned environment
- Manage team members daily tasks, keeping them accountable for
work, providing frequent and yearly evaluations of staff.
- Understand and can describe clinical/operational processes /
needs and transform them into scope and/or requirements during the
development of functionality and application process.
- Generate and update appropriate documentation as per policy and
procedure. Including requirements, specifications, change control,
training and end user documentation.
- Works collaboratively with an assigned PMO project manager to
implement and manage projects and personnel through Program
Management Office (PMO).
- Ensure high level of quality service to the client.
- Understands and applies process improvement, demand management
and project management methodologies.
- Provides ongoing maintenance, support and development to
- Provides education, training and mentoring of team resources in
an effort to collaborate, share knowledge and grow depth and
experience of the team.
- .Provides recommendations for evaluations of new
- Will interact and collaborate with all levels of healthcare
personnel; IT Management, Clinicians, Consultants and
- Level 3 support for Application related issues..
- Maintain current knowledge of technology by attending
appropriate continuing education training/seminars and reading
- On-Call Support Required.
- 1Maintains confidentiality of all materials handled within the
Network/ Entity as well as the proper release of information
- Complies with Network and departmental policies regarding
issues of employee, patient and environmental safety and follows
appropriate reporting requirements.
- Demonstrates/models the Networks Service Excellence Standards
of Performance in interactions with all customers (internal and
- Demonstrates Performance Improvement in the following areas as
appropriate: Clinical Care/Outcomes, Customer/Service Improvement,
Operational System/Process, and Safety.
PHYSICAL/SENSORY DEMANDS: Sitting for up to 7 hours per day,
4 hours at a time; standing for up to 7 hours per day, 4 hours at a
time; walking for up to 2 hours a day, 1 hour at a time. Requires
crouching, kneeling, and lifting of objects weighing up to 60
pounds, pushing objects weighing up to 80 pounds. Requires hand and
finger dexterity to perform repairs of small equipment and to use
computer equipment. Seeing as it relates to general, near, color,
and peripheral vision. Hearing as it relates to normal and
SUPERVISION (RECEIVED BY AND/OR GIVEN TO):
Reports to Manager/ Director
1. Manage direct reports (Systems Analysts) to ensure responsive
and effective application service and support is provided to the
2. Oversee work assignment and staffing within Application Support
/ Applications Analysts group
3. Partner across the team with other Leads Application Support /
Applications Analysts to share best practices and build a community
4. Strong Customer Service Orientation and ability to follow
through on issue resolution.
Bachelor Degree in Computer Science, Information Systems, Business
Administration, or Healthcare Administration, or equivalent work
experience is required. Advanced Degree (MBA, MPH, MPA) is
Epic experience and certification is required or must become
certified in Epic applications
TRAINING & EXPERIENCE:
5 7 years experience in a Healthcare environment.
1 2 years of Resource or Project Management is required.
IT Applications Senior.
Additional experience in Ancillary, Clinical Applications, and HL7
Supervisory experience is preferred.
Project Management experience is a plus.
MS Office is required
Experience with leading application solutions within a specified
area and module (hospital, physician office, revenue cycle,
business administrative) with Epic specific experience is highly
Hospital Operations Knowledge / Experience:
General, Radiology, Pharmacy, Nursing, Physician Services,
Laboratory, Patient Care Services and Patient Processing experience
GENERAL WORK SCHEDULE
Full-time and may require additional hours with some nights and
weekends required during heavy project load.
Travel may be required.
On Call Required
Please complete your application using your full legal name
andcurrent home address. Be sure toincludeemployment history forthe
past seven (7) years, including your present employer.
Additionally, you areencouraged to upload a current resume,
including all work history, education, and/or certifications
andlicenses, if applicable. It is highly recommended that you
create a profile at the conclusion of submitting your first
application. Thank you for your interest in St. Luke's!!
Keywords: Saint Luke's University Hospital - Bethlehem, Allentown , IT Lead Analyst Radiology & Cardiology, Other , Allentown, Pennsylvania
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