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General Liability Claims Specialist

Company: Selective Insurance Group, Inc.
Location: Allentown
Posted on: June 10, 2021

Job Description:

A new job is a big decision. Don't work just anywhere. Be Selective.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong financial performance for over 95 years. Focused on exceptional employee and customer experience, we are frequently recognized for awards and honors, including being named to Forbes' 2021 Best Workplaces in Financial Services and Insurance list.

Our Culture

We genuinely care about each other, our customers, and the communities in which we operate. Our leaders actively champion career development and invite us to voice unique ideas and diverse perspectives. If that sounds appealing, we think you would feel inspired on our team to achieve and be rewarded for extraordinary results.

The purpose of this position is to provide direct handling of the company's non- litigated and lower level litigated Auto and/or general liability claims. Responsibilities of this position include basic coverage analysis, investigation, evaluation, negotiation and disposition of assigned claims. The individual in this position will also ensure claims are processed within company policies, procedures, and with the individual's prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.


  • Investigate coverage and liability of claims through telephone, automated correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses and others having pertinent information. Issue applicable coverage letters.
  • Analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. Assign medical or other experts to case and arrange for medical examinations when necessary.
  • Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution.
  • Evaluate, negotiate and resolve claims within delegated authority. Handle general liability and auto liability files from start to finish. Assign appropriate counsel if needed to defend a claim.
  • Update claims system on a continual basis to accurately reflect status of each assigned file and to initiate percentage of negligence on the part of the insured to determine "chargeability".
  • Receive and approve expenses incurred to investigate, process, and handle a claim.
  • Close claim by issuing check or denial and securing appropriate releases. Prepare check requisitions for all loss and expense payments.
  • Explore contribution on all claims assigned.
  • Prepare for and participate in claims review and settlement conferences.
  • Analyze information, including depositions, expert reports, attorney evaluations, and medical reports, gained from discovery during litigation in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. Assign medical or other experts to case and arrange for medical examinations.


  • College degree preferred
  • Minimum of three years of general liability claim handling experience with an insurance carrier preferred
  • Industry training/designations preferred
  • Effective verbal and written communication skills
  • Strong time management and organizational skills
  • Negotiation and claim disposition skills with proven problem-solving ability
  • Strong judgment and decision making skills
  • Self-starter with ability to work independently
  • Moderate proficiency with standard business-related software

Grade 11

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

Keywords: Selective Insurance Group, Inc., Allentown , General Liability Claims Specialist, Other , Allentown, Pennsylvania

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