Quote Specialist - Remote
Company: Stanley Black & Decker, Inc.
Posted on: June 9, 2021
Make Your Mark. Shape Your Future.
It takes great people to achieve greatness. People with a sense
of purpose and integrity. People with a relentless pursuit of
excellence. People who care about making things better For Those
Who Make The World. Sound like you? Join our top-notch team of
53,000+ professionals in 60 countries who are making their mark on
some of the world's most beloved brands, including DEWALT,
CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.
What You'll Do
As a Quote Specialist, you'll be part of our Global Tools and
Storage team working remotely. You will support our Customer
Service daily operational rhythms. This includes quoting and
maintaining customer account information for RFQ's (Request for
Quote) through our CRM Platform and web-based tools.
Success in this role will include the ability to research
answers using multiple resources to process quotes in a timely
manner. This individual will be required to work in a fast-paced
environment, have an attention to detail and be well organized. In
addition, must demonstrate proficiency in written and verbal
communications, along with the ability to utilize, learn and adapt
to business processes, product and technology. You'll get to:
Read and understand incoming RFQ's and customer specifications
with the ability to align to drawings (if applicable).
Process incoming RFQ's in a timely manner
Process and handle customer requests and other customer related
matters pertaining to incoming quote requests.
Learn/recognize multiple brands of equipment for industrial
Quote Complexity Levels 1-4 accurately with minimal
Act as a liaison with operations, sales personnel, and other
partners to meet and exceed customer expectations.
Communicate daily as needed with internal team, sales, and
customers pertaining to missing product specifications on requests
Consistently hit KPIs
Maintain working knowledge of all company products, services,
Develop proficiencies in learning and processing cross branded
- Assist and support teams with profiling, affiliate and partner
requests, and other work assigned by management.
Who You Are
You always strive to do a good jobbut wouldn't it be great if
you could do your job and do a world of good? You care about
quality - at every level. You love to learn and grow and be
acknowledged for your valuable contributions. You're not
intimidated by innovation. In fact, you embrace it. You also
2+ years' worth experience quoting and/or within a customer
High School Diploma or its equivalent
Proficiency in Microsoft Office; Excel, PowerPoint, Word,
Experience using SAP & Salesforce, preferred
Experience interpreting KPI's
Ability to work flexible work hours and overtime if needed
Willingness to assist new team members and peers, including some
Strong communication skills
Attention to detail
Patience and a Positive Attitude
Willingness to learn and take initiative
Exercise good judgment
- High knowledge of company products, services, policies and
What You'll Receive
You'll receive a competitive salary and a great benefits
Medical, dental, life, vision, wellness program, disability,
401(k), Employee Stock Purchase Plan, paid time off and tuition
- Discounts on Stanley Black & Decker tools and other partner
How You'll Feel
We want our company to be a place you'll want to be - and stay.
Being part of our team means you'll get to:
Grow: Be part of our global company with 20+ brands to grow and
develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including
our Lean Academy, Coursera and online university.
Belong: Experience an awesome place to work, where we have
mutual respect and a great appreciation for diversity, equity and
- Give Back: Help us continue to make positive changes locally
and globally through volunteerism, giving back and sustainable
What's more, you'll get that pride that comes from empowering
makers, doers, protectors and everyday heroes all over the world.
We're more than the #1 tools and storage company and #2 security
solutions provider, with a leading presence in engineered
fastening. We're visionaries. Industry 4.0 innovators. As
successful as we've been in the past, we have so much further to
go. That's where you come in. Join us!
All qualified applicants to Stanley Black & Decker are
considered for employment without regard to race, color, religion,
age, sex, sexual orientation, gender identity, national origin,
disability, veteran's status or any other protected
Keywords: Stanley Black & Decker, Inc., Allentown , Quote Specialist - Remote, Other , Allentown, Pennsylvania
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