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IT Performance Specialist

Company: Pinnacle Technical Resources Inc
Location: Allentown
Posted on: June 9, 2021

Job Description:

Must be eligible to work on our W-2 without sponsorship now or in the future.

IT performance KPI's, and draws insights that drive business improvement. They will setup a balanced IT performance scorecard linked to a set of objectives agreed upon with the business and tied to overall business objectives.

Primary Responsibilities

  • In alignment with business and the IT organization, define key performance indicators (KPIs) to measure progress towards strategic and tactical goals for the IT organization and the business
  • Coordinate with Information Management team to access data in format necessary for incorporation into tools and reports
  • Deploy and maintain the tools to measure KPIs such as a performance measurement system and service level agreements (SLAs)
  • Synthesize performance against KPIs to draw rich, meaningful insights. Work with leadership, strategy, and operational teams to make recommendations that improve IT strategy and tactics
  • Ensure stakeholders receive accurate performance data through clear reporting mediums in a timely manner

Basic Qualifications

  • Bachelor's degree and 5 years of related work experience OR 8 years of related work experience
  • Ability to multitask while maintaining a high degree of attention to detail and accuracy
  • Excellent analytical problem-solving capabilities; ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
  • Strong experience with Microsoft Excel (e.g., Macros, pivot tables, advanced charts/graphs, conditional formatting, data tables, basic programming)

Preferred Qualifications

  • MBA or Master's degree in Analytics or related quantitative field

#LI-JK1

Keywords: Pinnacle Technical Resources Inc, Allentown , IT Performance Specialist, Other , Allentown, Pennsylvania

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