Patient Services Representative

Company: Lehigh Valley Hospital & Health
Location: Allentown
Posted on: June 9, 2021

Job Description:

Job Summary: Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience. Education - Required: High School Diploma/GED Education - Preferred: Experience - Required: 1 year Customer service experience Experience - Preferred: 1 year Experience in a healthcare setting Knowledge, Skills, and Abilities - Required: Ability to adapt to changing priorities. Ability to maintain accuracy and compliance with detailed-oriented responsibilities. Ability to maintain strict confidentiality. Proficient computer skills. Proven proficiency of technology and EMR workflows at the conclusion of orientation. Able to handle cash and other methods of patients accurately. Able to explain, educate, and support the usage of the LVHN patient portal including various features. Knowledge, Skills, and Abilities - Preferred: Licensure - Required: Licensure - Preferred: Additional Qualifications:

Job Summary:

Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience.

Education - Required:

• High School Diploma/GED

Education - Preferred:

Experience - Required:

• 1 year Customer service experience

Experience - Preferred:

• 1 year Experience in a healthcare setting

Knowledge, Skills, and Abilities - Required:

• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.
• Able to handle cash and other methods of patients accurately.
• Able to explain, educate, and support the usage of the LVHN patient portal including various features.

Knowledge, Skills, and Abilities - Preferred:

Licensure - Required:

Licensure - Preferred:

Additional Qualifications:

Keywords: Lehigh Valley Hospital & Health, Allentown , Patient Services Representative, Other , Allentown, Pennsylvania