St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Patient Access Representative is responsible for completing
the registration process for all patients seen at St. Luke's
University Health Networks Emergency Departments. The Patient
Access Representative is required to project at all times the image
of the network as a customer focused organization. He/she will
assist all customers (internal and external) by providing accurate
information, directions and handling any requests in accordance
with hospital policy. This includes, but not limited to the data
collection and accurate entry of all patient information into the
appropriate Epic application, focusing on insurance verification,
transcribing orders and point of service cash collections. Patient
Access Representatives will communicate effectively with all
hospital departments, and follow through until patient treatment is
admitted, transferred or completed. Emergency Department Patient
Access is a required 24/7 function.
JOB DUTIES AND RESPONSIBILITIES:
- Greets and directs patients and visitors for the entire
facility to provide friendly and courteous services at all times.
Monitor and enforce visitor policy for the entity.
- Dispense appropriate information and answers questions
regarding the facility and its services.
- Communicate effectively with all departments to meet customer
needs. Responsible for patient flow and through put for the
Emergency Department and after hours/weekend Outpatient
- Answer the telephone with the appropriate scripted greeting, in
a timely manner, assist and/or direct the caller to the appropriate
person or department. Call department clinical staff and
communicate all health concerns, chief complaints that require
- Access Epic and accurately (minimum of two positive patient
identifiers) enters information necessary to create a Hospital
Account Record (HAR) and complete detailed demographic and specific
clinical service information.
- Communicate timely with Emergency Medical Technician (EMT) and
department clinical staff during all trauma and ambulance arrivals.
Create an accurate Hospital Account Record (HAR) or arrive the
patient anonymous, following proper protocol quickly for clinical
- Accurately record in hospital computer system clean and concise
notes to track patient account activity and to communicate for
downstream claim processing.
- Responsible to refer all self pay patients to onsite Medical
Assistance vendor timely.
- Maintain knowledge of current insurance regulations, trends and
network policies. Responsible for contacting insurance companies to
verify patient benefits when applicable.
- Verifies all insurance/self pay through online eligibility.
When online eligibility is not available for the insurance,
responsible to verify benefits via insurance website.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting/standing up to 8 hours per day, 4 or more hours at a
time. Frequent use of hands/fingers for data entry. Frequently
walking and ability to push up to 250 pounds in a wheelchair.
Ability to occasionally carry or lift up to 15 pounds. Navigate
Workstation on wheels throughout the department. Hearing as it
relates to normal conversation. Seeing as it relates to general
High school graduate or equivalent required.
TRAINING AND EXPERIENCE:
Excellent customer service and interpersonal skills required
(office setting preferred). General computer experience with data
entry required. Insurance background preferred. Knowledge of
medical terminology preferred.
Please complete your application using your full legal name and
current home address. Be sure to include employment history for the
past seven (7) years, including your present employer.
Additionally, you are encouraged to upload a current resume,
including all work history, education, and/or certifications and
licenses, if applicable. It is highly recommended that you create a
profile at the conclusion of submitting your first application.
Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity