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HR Employee Support Center Specialist I

Company: Paychex
Location: Allentown
Posted on: June 9, 2021

Job Description:


Provides first level support and answers first line questions to support Paychex employees and candidates.

  • Responds to data inquiries and Human Resources related questions to ensure quality and timely service to Paychex employees and candidates. These requests typically come in via phone, email, Employee Support phone queue, and HR Feedback email.
  • Approves and processes Employee Assignment changes (transfers, pay, status, manager changes) in the Oracle System to ensure salary administrative policies are met. Determines when a requested exception is appropriate and seeks input from managers on sensitive issues.
  • Assists managers and processes new hires, employee changes, and contingent workers into multiple systems, including Oracle, to ensure timely and accurate payroll processing.
  • Supports administration of various programs and processes (i.e. Time Off, BeneTrac administration, Tuition reimbursements, I-9's, Background Checks, Open Enrollment) to ensure quality and compliance, as needed.
  • Administers and tracks New Hire process to ensure proper documentation has been completed and received.
  • Utilizes HR system and reporting tool to run reports on an as needed basis or defined schedule.
  • Other duties as assigned to support the general purpose of the position's function.


  • H.S. Diploma - Required
  • Bachelor's Degree - Preferred
  • Experience in HRIS systems (i.e. Taleo or Oracle).
  • Experience in MS Office, including Excel, PowerPoint, and Word.
  • 1 year of experience in General clerical experience in an HR setting.
  • Prior experience in data entry, running reports, or call center/customer service experience.

Our Commitment

Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.

Click here for more information on our corporate social responsibility.

Keywords: Paychex, Allentown , HR Employee Support Center Specialist I, Other , Allentown, Pennsylvania

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