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Medical Device Tech Support Engineer

Company: Olympus
Location: Allentown
Posted on: June 9, 2021

Job Description:

Working Location: Pennsylvania, Allentown

Are you looking for a company that cares about people's lives and health, including yours? At Olympus, we help make people's lives healthier, safer and more fulfilling, every day.

Let's inspire healthier lives, together.

Job Description

The Tech Support Engineer maintains responsibility for all facets of providing centralized Technical Customer support concerning all Medical equipment. This includes support of electronic, video, personal computer and network products to Olympus customers, Sales Representatives, Field Service Engineers (FSEs), andother related departments.

Job Duties

  • Answer inbound customer calls: make outbound calls as necessary.
  • Investigate and resolve issues problems concerning all Medical products and update incident tickets and enter information in department database to permit generation of accurate reports regarding frequency of incidents and costs of repairs.
  • Provide nationwide technical support to the Field Service Engineers Sales Representatives and Customers.
  • Provide 24 7 technical support on a rotating basis as required.
  • Prepare and disseminate technical material to the Field Service Engineers sales force and customer base.
  • Provide information to Technical Writers in order to enable them to generate procedure and user documents.
  • Diagnose and troubleshoot the entire range of company electronic video and computer related products in response to customer calls faxes or e-mails.
  • Dispatch Field Service Engineers to customers for on site repair as needed after determining the nature of the problem and probable extent of repairs.
  • Prepare and maintain technical manuals reports documentation and other related materials for the assigned product.
  • Update incident tickets and enter information in department database to permit generation of accurate reports regarding frequency of incidents and costs of repairs.
  • Submit activity reports daily and monthly logs. Maintain the test equipment rack make necessary repairs or replace test equipment to replicate customer conditions.
  • Add new product equipment to the rack Provide supplemental field support as required.
  • Train Field Service Engineers and Technical Service Engineers on product maintenance and support.
  • Develop new product testing time line and oversee its implementation.
  • Perform other related duties as assigned.

Job Requirements

REQUIRED QUALIFICATIONS:

  • Associates degree in a related field (electronic or mechanical technology, or computer science).
  • Minimum of 1 year of experience OR a Certificate in a related field (electronic or mechanical technology, or computer science equivalent experience) and two years experience repairing and or trouble shooting electrical or electromechanical equipment.

PREFERRED QUALIFICATIONS:

  • Experience answering inbound technical support customer calls a plus.
  • Biomedical experience a plus.
  • Individual must possess a high degree of self reliance,initiative and creativity.
  • Individual must be able to work independently.

We realize work isn't just a job to you.

It's a big part of your life, but not the only part. That's why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks - so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus' Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus' Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

OlympusTrue To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley ||

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Keywords: Olympus, Allentown , Medical Device Tech Support Engineer, Other , Allentown, Pennsylvania

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