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Customer Supp Analyst

Company: Lehigh Valley Hospital & Health
Location: Allentown
Posted on: June 9, 2021

Job Description:

Job Summary: Responsibilities include establishing operating procedures, installing upgrades, problem resolution, and the setup/repair of PCs and peripheral equipment. Assumes responsibility for small or medium-sized projects and tasks as assigned by Information Services Management. Recognizes and makes management aware of issues and potential problems, and assist in determining possible solutions. Must possess a thorough knowledge of current Microsoft Windows Environment(s) as well as PC and printer troubleshooting. Excellent interpersonal and communication skills required. Minimum Requirements: High School diploma or GED Minimum of four years progressive experience in Information Services or a Bachelor?s degree in IT related field. Work requires general knowledge of network protocols, computer hardware/software and peripherals. Work requires attention to detail and ability to analyze and solve technical problems. Work requires interpersonal and customer service skills as well as being self-motivated. Work requires written and verbal communication skills to describe problems and recommend solutions. Work requires an intricate knowledge of the use of mobile devices, networking, personal computers, printers, and computer language. Must be able to visit multiple locations. Be able to work weekend shift, if scheduled. Preferred Qualifications: Bachelor#s degree in Computer Science or Information Management. Licensure and Certifications:

Job Summary: Responsibilities include establishing operating procedures, installing upgrades, problem resolution, and the setup/repair of PCs and peripheral equipment. Assumes responsibility for small or medium-sized projects and tasks as assigned by Information Services Management. Recognizes and makes management aware of issues and potential problems, and assist in determining possible solutions. Must possess a thorough knowledge of current Microsoft Windows Environment(s) as well as PC and printer troubleshooting. Excellent interpersonal and communication skills required.

Minimum Requirements: High School diploma or GED

Minimum of four years progressive experience in Information Services or a Bachelor?s degree in IT related field.

Work requires general knowledge of network protocols, computer hardware/software and peripherals. Work requires attention to detail and ability to analyze and solve technical problems. Work requires interpersonal and customer service skills as well as being self-motivated. Work requires written and verbal communication skills to describe problems and recommend solutions. Work requires an intricate knowledge of the use of mobile devices, networking, personal computers, printers, and computer language. Must be able to visit multiple locations. Be able to work weekend shift, if scheduled.

Preferred Qualifications: Bachelor's degree in Computer Science or Information Management.

Licensure and Certifications:

Keywords: Lehigh Valley Hospital & Health, Allentown , Customer Supp Analyst, Other , Allentown, Pennsylvania

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