Patient Access Rep - Emergency Dept. - PT Nights 1030p-700a, E/O Weekend/holiday
Company: St. Luke's University Health Network
Posted on: May 5, 2021
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care. The Patient Access
Representative is responsible for completing the registration
process for all patients seen at St. Luke's University Health
Networks Emergency Departments. The Patient Access Representative
is required to project at all times the image of the network as a
customer focused organization. He/she will assist all customers
(internal and external) by providing accurate information,
directions and handling any requests in accordance with hospital
policy. This includes, but not limited to the data collection and
accurate entry of all patient information into the appropriate Epic
application, focusing on insurance verification, transcribing
orders and point of service cash collections. Patient Access
Representatives will communicate effectively with all hospital
departments, and follow through until patient treatment is
admitted, transferred or completed. Emergency Department Patient
Access is a required 24/7 function.JOB DUTIES AND
- Greets and directs patients and visitors for the entire
facility to provide friendly and courteous services at all times.
Monitor and enforce visitor policy for the entity.
- Dispense appropriate information and answers questions
regarding the facility and its services.
- Communicate effectively with all departments to meet customer
needs. Responsible for patient flow and through put for the
Emergency Department and after hours/weekend Outpatient
- Answer the telephone with the appropriate scripted greeting, in
a timely manner, assist and/or direct the caller to the appropriate
person or department. Call department clinical staff and
communicate all health concerns, chief complaints that require
- Access Epic and accurately (minimum of two positive patient
identifiers) enters information necessary to create a Hospital
Account Record (HAR) and complete detailed demographic and specific
clinical service information.
- Communicate timely with Emergency Medical Technician (EMT) and
department clinical staff during all trauma and ambulance arrivals.
Create an accurate Hospital Account Record (HAR) or arrive the
patient anonymous, following proper protocol quickly for clinical
- Accurately record in hospital computer system clean and concise
notes to track patient account activity and to communicate for
downstream claim processing.
- Responsible to refer all self pay patients to onsite Medical
Assistance vendor timely.
- Maintain knowledge of current insurance regulations, trends and
network policies. Responsible for contacting insurance companies to
verify patient benefits when applicable.
- Verifies all insurance/self pay through online eligibility.
When online eligibility is not available for the insurance,
responsible to verify benefits via insurance website. PHYSICAL AND
SENSORY REQUIREMENTS: Sitting/standing up to 8 hours per day, 4 or
more hours at a time. Frequent use of hands/fingers for data entry.
Frequently walking and ability to push up to 250 pounds in a
wheelchair. Ability to occasionally carry or lift up to 15 pounds.
Navigate Workstation on wheels throughout the department. Hearing
as it relates to normal conversation. Seeing as it relates to
general vision. EDUCATION: High school graduate or equivalent
required. TRAINING AND EXPERIENCE: Excellent customer service and
interpersonal skills required (office setting preferred). General
computer experience with data entry required. Insurance background
preferred. Knowledge of medical terminology preferred. Please
complete your application using your full legal name and current
home address. Be sure to include employment history for the past
seven (7) years, including your present employer. Additionally, you
are encouraged to upload a current resume, including all work
history, education, and/or certifications and licenses, if
applicable. It is highly recommended that you create a profile at
the conclusion of submitting your first application. Thank you for
your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity
Keywords: St. Luke's University Health Network, Allentown , Patient Access Rep - Emergency Dept. - PT Nights 1030p-700a, E/O Weekend/holiday, Other , Allentown, Pennsylvania
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