Part Time Teller
Company: PNC
Location: Macungie
Posted on: April 10, 2021
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Job Description:
Position Overview At PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. As a Part Time Teller within PNC's Retail Branch
organization, you will provide exceptional customer service,
accurately perform high volume customer banking transactions,
educate customers on new technology and develop banking product
referral opportunities through strong customer relationship skills.
This position will be based in Macungie Township, PA at the Lower
Macungie retail banking branch. Job Description Delivers a unique
customer experience aimed at improving customer financial wellbeing
and creating loyalty while increasing share of wallet. Processes a
variety of customer interactions. Educates customers on
alternatives available for their financial interactions. Identifies
banking opportunities during the customer interaction and refers as
appropriate. Identifies opportunities through meaningful
conversations with customers, making appropriate referrals to
branch staff or PNC ecosystem partners. Performs lobby engagement
activities to connect with customers and position PNC products to
meet their needs. Educates customers on options for managing
financial transactions by leveraging technology, tools and
resources. Applies product and procedural knowledge to solve
customer's problems. Adheres to all policies and procedures,
demonstrating sound judgment within established limits. Ensures
teller and branch daily operations and maintenance transactions are
completed in an efficient and accurate manner. PNC Employees take
pride in our reputation and to continue building upon that we
expect our employees to be: Customer Focused - Knowledgeable of the
values and practices that align customer needs and satisfaction as
primary considerations in all business decisions and able to
leverage that information in creating customized customer
solutions. Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework. To learn more about this and other
opportunities on our team.Watch this video. Competencies Accuracy
and Attention to Detail Understanding of the necessity and value of
accuracy and attention to detail; ability to process information
with high levels of accuracy. Addressing Customer Needs Knowledge
of and ability to meet customer needs by offering appropriate
products in an appropriate manner. Banking Products Knowledge of
and ability to provide products and services available through the
retail banking branch. Digital Awareness Shares, shows and supports
clients on a variety of technological digital and online tools and
resources allowing them to explore solutions to achieve their
financial goals and financial well-being through the PNC
conversation. Effective Communications Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors. Fraud Detection and Prevention Knowledge
of and ability to utilize processes, tools, and techniques for
detecting, addressing and preventing fraudulent situations.
Managing Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation. Matrix Management
Ability to build and use effective working relationships within own
department and across department, functional, and geographic
reporting lines. Problem Solving Knowledge of approaches, tools,
techniques for recognizing, anticipating, and resolving
organizational, operational or process problems; ability to apply
this knowledge appropriately to diverse situations. Understanding
Customer Needs Knowledge of and the ability to recognize and be
sensitive to the different perspectives and priorities of different
customers. Work Experience Roles at this level typically do not
require a university / college degree, high school diploma, GED or
any significant experience or product knowledge to accomplish
primary duties. Prior experience is not required. In lieu of a
degree, a comparable combination of education and experience
(including military service) may be considered. Education No Degree
Additional Job Description Benefits PNC offers employees a
comprehensive range of benefits to help meet your needs now and in
the future. Depending on your eligibility, options for full-time
employees include medical/prescription drug coverage (with a Health
Savings Account feature); dental and vision options; employee and
spouse/child life insurance; short- and long-term disability
protection; maternity and parental leave; paid holidays, vacation
days and occasional absence time; 401(k), pension and stock
purchase plans; dependent care reimbursement account; back-up
child/elder care; adoption assistance; educational assistance and a
robust wellness program with financial incentives. To learn more
about these and other programs, including benefits for part-time
employees, visit > New to PNC. Disability Accommodations
Statement: The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call and
select Option 4: Recruiting or contact us via email at . The Human
Resources Service Center hours of operation are Monday - Friday
9:00 AM to 5:00 PM ET. Equal Employment Opportunity (EEO): PNC
provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law. California Residents Refer to
the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC, Allentown , Part Time Teller, Other , Macungie, Pennsylvania
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