Patient Access Representative, PT Days - West End (includes W/E & Holiday rotation)
Company: St. Luke's University Health Network
Posted on: April 10, 2021
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care. The Patient Access
Representative is responsible for completing the registration
process for all patients seen at St. Luke's University Health
Network, in outpatient testing and Emergency Departments. The
Patient Access representative is required to project at all times
the image of the network as a customer focused organization. He/she
will assist all customers (internal and external) by providing
accurate information, directions and handling any requests in
accordance with hospital policy. This includes, but not limited to
the data collection and accurate entry of all patient information
into the appropriate Epic application, focusing on insurance
verification, transcribing orders and point of service cash
collections. Patient Access Representatives will communicate
effectively with all hospital departments, and follow through until
patient treatment is completed. JOB DUTIES AND
- Greets and directs patients and visitors for the entire
facility to provide friendly and courteous services at all
- Dispense appropriate information and answers questions
regarding the facility and its services.
- Communicate effectively with all departments to meet customer
needs. Responsible for patient flow and through put for the
facility and satellite locations. Responsible to enter patients
into network patient tracking system, including supporting the
- Answer the telephone with the appropriate scripted greeting, in
a timely manner, assist and/or direct the caller to the appropriate
person or department, and accurately record verbal orders.
- Access the proper Epic application (Systoc where applicable)
and accurately enters information necessary to create a Hospital
Account Record (HAR) and complete detailed demographic and specific
clinical service information.
- Accurately record in hospital computer system clean and concise
notes to track patient account activity and to communicate for
downstream claim processing.
- Responsible for contacting the Primary Care Physician and/or
the Financial Representative to obtain required insurance referrals
and pre-certs when necessary. Obtain Medical license Number, NPI
and UPIN via appropriate website.
- Maintain knowledge of current insurance regulations, trends and
network policies. Responsible for contacting insurance companies to
verify patient benefits when applicable.
- Verifies all insurance/self pay through online eligibility.
When online eligibility is not available for the insurance,
responsible for contacting insurance companies to verify benefits
via phone or insurance website.
- Responsible for identifying, collecting, and recording self pay
liability, co pays and/or deductibles when applicable prior to or
at time of registration. Posting credit card payments in Epic or
Trust Commerce, collecting cash, closing the daily cash drawer, and
preparing deposit for transport.
- Responsible to accurately transcribe all outpatient testing
orders, both written and electronic.
- Maintain a working knowledge of policies and procedures
pertaining to Revenue Cycle.
- Demonstrate efficiency, familiarity and complete all required
competencies within Epic and other required hospital applications
responsible to complete functions of the position.
- Responsible for sign in registry for vendors and clergy,
providing churches and clergy information when needed.
- Supports the department with new hire training (Preceptor)
- Provide other hospital departments and physician offices with
information or materials related to Network Registration
- Provide St. Luke's Hospital with data and documents necessary
to generate a clean registration/claim by conducting in-person or
telephone interviews with patient prior to and after their testing
is completed. Process supports clean claim processing and patient
- Responsible to immediately resolve minor patient/visitor issues
and inform department leadership, or Nursing Supervisor of any
significant patient and visitor complaints. PHYSICAL AND SENSORY
REQUIREMENTS: Sitting up to 8 hours per day, 4 hours at a time.
Frequent use of hands/fingers for data entry. Occasional walking
and ability to push up to 250 pounds in a wheelchair. Ability to
occasionally carry or lift up to 10 pounds. Hearing as it relates
to normal conversation. Seeing as it relates to general vision.
EDUCATION: High school graduate or equivalent required. TRAINING
AND EXPERIENCE: Excellent customer service and interpersonal skills
required (office setting preferred). General computer experience
with data entry required. Insurance background preferred. Knowledge
of medical terminology preferred. Please complete your application
using your full legal name and current home address. Be sure to
include employment history for the past seven (7) years, including
your present employer. Additionally, you are encouraged to upload a
current resume, including all work history, education, and/or
certifications and licenses, if applicable. It is highly
recommended that you create a profile at the conclusion of
submitting your first application. Thank you for your interest in
St. Luke's University Health Network is an Equal Opportunity
Keywords: St. Luke's University Health Network, Allentown , Patient Access Representative, PT Days - West End (includes W/E & Holiday rotation), Other , Allentown, Pennsylvania
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