Night Audit- The Center Hotel - Allentown
Company: Holiday Inn Conference Center Allentown Lehigh Val
Location: Breinigsville
Posted on: April 10, 2021
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Job Description:
Meyer Jabara Hotels has distinguished itself as an employer of
choice, attracting innovative and talented industry professionals
who deliver exceptional results. Our Associates are encouraged to
reach their fullest potential by delivering a differentiated
experience to our guests and an exceptional bottom-line. Front Desk
Night Audit Full and Part Time Positions Available 11pm-7am shift,
varied days Classification: Nonexempt Department: Front Office
Reports to: Front Desk Supervisor, Front Desk Manager, General
Manager Subordinates: None Summary Operate the functional areas of
guest registration and guest service to ensure guest satisfaction
and maximum hotel profitability. Accurately balances all hotel
income and expenses for 24 hour hotel operating period. Essential
Functions Attends training; including safety training, standard
operating procedures, RAMP certification, and any other as directed
by management. Arrives at work in a timely fashion and in
accordance with the posted schedule. Abides by established uniform
guidelines. Practices efficient and effective procedures. Reads and
understands English to comply with function directions. Works as a
member of the overall hotel team to ensure that each guest has an
experience that exceeds their expectations. Maintains a "can do"
and "guest first" attitude at all times. Reports any maintenance
repairs to maintenance staff; records repair information in
maintenance log, and follows up to ensure the work has been
completed. Organize, confirm, process, and conduct all guest
check-ins/check-outs, reservations, requests, changes, and
cancellations. Activate and provide room keys. Addresses guest
requests complaints regarding service or equipment; relay as
necessary. Provide appropriate compensation if necessary. Supply
guests with area recommendations and directions as well as property
amenities, services, hours of operation. Resolves complaints to the
satisfaction of the guest. Assures requests are made in a timely
manner. Knowledgeable on PMS as it pertains to functions of the
front office and night audit. Maintains personal contact with
customers (both internal and external) including daily interactions
with guests. Prepares and presents packages according to guest
reservations, notifies Front Desk Supervisor when inventory is low.
Coordinates with housekeeping supervisor daily to ensure guests
special requests are met. Provides wake up calls to guest rooms.
Completes information on guest folios. Maintains proper credit card
records. Provides completed folios via paper or email. Runs and
review daily reports/logs; addresses any unresolved issues from
previous shifts/days Works to meet or exceed benchmarked scores as
it pertains to the front office. Properly stocks market items and
notifies Front Desk Supervisor when inventory is low. Ensures
adherence to procedures for hotel accounting, credit control,
handling of financial transactions, security of monies, guest
security, and emergency procedures as established. Counts banks at
beginning and end of shift; records accordingly. Takes control of
lost and found as appropriate. Balances all room revenue and room
expenses. Balances all room and tax charges. Completes designated
cashier closing reports. Closes the functions of the restaurant and
bar using Micros system. Runs the closing functions of the property
management system. Completed computer generated forms and reports;
submits to accounting systems. Provides a shift report to the next
shift. Sends shift report. All other duties assigned. Competency To
perform the job successfully, an individual should demonstrate the
following competencies: Problem Solving - Identifies and resolves
problems in a timely manner; Develops alternative solutions; Uses
reason even when dealing with emotional topics Customer Service -
Manages difficult or emotional customer situations; Responds
promptly to customer needs; Responds to requests for service and
assistance Interpersonal - Maintains confidentiality Oral
Communication - Responds well to questions Team Work - Contributes
to building a positive team spirit Written Communication - Writes
clearly and informatively; Able to read and interpret written
information Diversity - Shows respect and sensitivity for cultural
differences; Promotes a harassment-free environment Organizational
Support - Follows policies and procedures for including, but not
limited to, dress code policies, cell phone, and social media
Adaptability - Adapts to change in the work environment; Manages
competing demands; Able to deal with frequent changes, delays, or
unexpected events Attendance/Punctuality - Is consistently at work
and on time Dependability - Respond to management direction;
Completes tasks on time or notifies appropriate person with an
alternate plan Initiative - Asks for and offers help when needed
Planning/Organizing - Prioritizes and plans work activities; Uses
time efficiently Professionalism - Treats others with respect and
consideration regardless of their status or position Quality -
Demonstrates accuracy and thoroughness; Applies to feedback to
improve performance; Monitors own work to ensure quality Quantity -
Meets productivity standards; Completes work in a timely manner
Safety and Security - Observes safety and security procedures;
Reports potentially unsafe conditions; Uses equipment and materials
properly Relationships Internal: Front Office Department: receive
responsibilities/tasks Guest Services: to provide customer service;
receives information regarding guests needs or complaints
Maintenance: notify of maintenance needs Controller: receives
responsibilities/tasks, updated accounting forms External: Guests:
ensure satisfaction Qualifications To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education/Experience: High School Diploma or Equivalent and one
year guest service/hotel experience; General Accounting Knowledge
Language Ability: Ability to reach and comprehend simple
instructions, short correspondences and memos; Ability to write
simple correspondences Math Ability: Ability to add and subtract
two digit numbers and to multiply and divide with 10's and 100's;
Ability to calculate figures and amounts such as discounts,
interest, and percentages; Ability to balance accounts, calculate
taxes Reasoning Ability: Ability to apply common sense
understanding to carry out instructions furnished in written, oral,
or chart/diagram form; Ability to deal with problems involving
concrete variables in standardized situations Computer Skills: A
general knowledge of work processing and spreadsheet functions;
General ability with the hotel PMS system Certificates and
Licenses: RAMP Certification Work Environment The work environment
characteristic describe here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee spends a
significant portion of the work day moving about, speaking and
listening, usually while standing. A significant portion of the
time is spent using the hotel's computer system for reservations
and other guest related services. Reading and writing abilities are
used often in reviewing guest registration and reservation
information. The noise level in the work environment is moderate.
Physical Demands The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to pe...
Keywords: Holiday Inn Conference Center Allentown Lehigh Val, Allentown , Night Audit- The Center Hotel - Allentown, Other , Breinigsville, Pennsylvania
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