Scheduling Specialist (10:30 AM - 7:00 PM, Easton)
Company: St. Luke's University Health Network
Location: Allentown
Posted on: January 13, 2021
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Job Description:
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.The Scheduling Specialist
is responsible for answering incoming calls and making outbound
calls in order to ensure accurate appointment scheduling into data
base. Respond to patient's questions and needs by editing,
canceling and rescheduling appointments according to department
protocols. The Scheduling Specialist is also responsible for
accurate and timely registration and verification of all financial
information for all services assigned to ensure proper
reimbursement. JOB DUTIES AND RESPONSIBILITIES:* Accurately
completes the scheduling process.* Provides accurate and timely
verification of all financial information for all services to
ensure proper reimbursement.* Registers patient at time of
appointment entry.* Determines patients financial needs and direct
as appropriate..* Updates and/or communicates correct patient
information to appropriate staff, hospital departments, and
computer systems.* Works with coordinator, supervisor and managers
for any scheduling, or insurance issues.* Works with and
communicates to departments/physician offices regarding add on
patients.* Monitors and maintains work lists as assigned and
handles accordingly.* Capable of switching between outpatient
testing and physician skill sets and outbound and inbound calling
functions.* Respond to patient's questions and needs by editing,
canceling and rescheduling appointments according to department
protocols.PHYSICAL AND SENSORY REQUIREMENTS: Must be able to sit
for long periods of time. Must have the ability to hear as it
related to normal conversation. Frequent use of hands for data
entry.EDUCATION: High School diploma or GEDTRAINING AND EXPERIENCE:
One to two years of call center experience or experience in a
medical office, hospital or business office with high
patient/customer volumes. Please complete your application using
your full legal name and--current home address. Be sure
to--include--employment history for--the past seven (7) years,
including your present employer. Additionally, you are--encouraged
to upload a current resume, including all work history, education,
and/or certifications and--licenses, if applicable. It is highly
recommended that you create a profile at the conclusion of
submitting your first application. Thank you for your interest in
St. Luke's!!St. Luke's University Health Network is an Equal
Opportunity Employer.
Keywords: St. Luke's University Health Network, Allentown , Scheduling Specialist (10:30 AM - 7:00 PM, Easton), Other , Allentown, Pennsylvania
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