Billing Clerk, St. Luke's Emergency Transport Services (Full Time)
Company: St. Luke's University Health Network
Location: Allentown
Posted on: January 12, 2021
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Job Description:
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.The St. Luke's Emergency
Transport Services (SLETS) Secretary/Billing Clerk is responsible
for the business and clerical aspects of the SLETS Organization.
The Secretary/Billing Clerk will work closely with the Billing
Manager to assure coordinated efforts and efficient operation. The
Secretary/Billing Clerk is the focal part of communications between
the SLETS Staff and Volunteers, and between the community and
SLETS. Responsible for accurate and timely preparation of accounts
so that they can be submitted to third-party carriers,
intermediaries, and guarantors in accordance with SLETS policy and
Billing regulations. Responsible for assisting in the management of
accounts receivable. Answers inquiries on a timely basis according
to SLETS and Hospital written procedures. Monitors unpaid claims
and takes appropriate action. JOB DUTIES AND RESPONSIBILITIES:*
Initial billing to third-party carriers, intermediaries, and/or
guarantors within 24 hours after all information is available for
billing.* Maintains confidentiality of all materials handled within
the Network/ Entity as well as the proper release of information. *
Complies with Network and departmental policies regarding issues of
employee, patient and environmental safety and follows appropriate
reporting requirements. * Demonstrates/models the Network's Service
Excellence Standards of Performance in interactions with all
customers (internal and external). * Demonstrates Performance
Improvement in the following areas as appropriate: Clinical
Care/Outcomes, Customer/Service Improvement, Operational
System/Process, and Safety.* Demonstrates financial responsibility
and accountability through the effective and efficient use of
resources in daily procedures, processes and practices.* Complies
with Network and departmental policies regarding attendance and
dress code.* Demonstrates competency in the assessment, range of
treatment, knowledge of growth and development and communication
appropriate to the age of the patient treated.* Monitors unpaid
accounts and takes appropriate action (i.e. rebill, submit to the
guarantor, phone calls, etc).* Performs all necessary clerical
duties for ETS.* Responsible for the maintenance and control of
unbilled insurance and/or bills for a given section of patient
accounts.* Makes necessary changes on computer (i.e., insurance
information, insurance address, guarantor address, etc).*
Responsible for the communication and/or updating of correct
patient information to appropriate staff(s), department(s), and
computer system(s).* Resolves or assists complaints,
misunderstandings, and inquiries related to billing.* Responsible
for accurate accounting of all claims and/or bills.* Ongoing
application of all billing requirements and/or regulations.*
Demonstrates responsibilities in meeting organizational and
personal standards.* Demonstrates/models the hospital's core values
and customer service behaviors in interactions with all customers
(internal and external).* Coordinates incoming, outgoing and
internal communications.* Demonstrates ability to use various types
of computer software programs.* Responsible for own professional
and personal growth through participation in inservices and/or
continuing education programs.* Responsible to maintain accurate
records for the ETS Subscription Program.* Records appropriate
statistics and generates reports as required.* Complies with
hospital and departmental policies regarding safety, attendance and
dress code.* Maintains confidentiality of all material handled
within the hospital as well as the proper release of information.*
Sorts and distributes mail. Organizes time for workload. * Attends
SLETS Staff and Board meetings. * Other related duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:Sitting 8 hours per day; 3 hours
at a time. Stand up to 1 hour per day; 30 minutes at a time. Walk
up to 2 hours per day; 20 minutes at a time. Continuously fingering
and handling for data entry, typing, etc. and occasional twisting
and turning. Occasionally lift up to 20 lbs. Occasionally carry up
to 15 lbs. Frequently stoops, bends, or reaches above shoulder
level to retrieve files. Must be able to perceive attributes of an
object through touch. Must be able to hear as it relates to normal
conversation. Must be able to see as it relates to general, near,
far, color, peripheral vision and vision monotony.EDUCATION:High
School Graduate. Certified Ambulance Coder (CAC)-PreferredTRAINING
AND EXPERIENCE:Experience in computer operations. Previous
experience in health care/ambulance billing; radio communication
skills; office skills including typing, filing, bookkeeping.
Experience taking and recording minutes of meetings; excellent
organizational skills; pleasant telephone manner. Ability to
perform job with a minimum of direct supervision.Please complete
your application using your full legal name and--current home
address. Be sure to--include--employment history for--the past
seven (7) years, including your present employer. Additionally, you
are--encouraged to upload a current resume, including all work
history, education, and/or certifications and--licenses, if
applicable. It is highly recommended that you create a profile at
the conclusion of submitting your first application. Thank you for
your interest in St. Luke's!!St. Luke's University Health Network
is an Equal Opportunity Employer.
Keywords: St. Luke's University Health Network, Allentown , Billing Clerk, St. Luke's Emergency Transport Services (Full Time), Other , Allentown, Pennsylvania
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